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Broaden your skills and take the next step in your career with the Excellence in Service Training: Basic through Advanced training course.
Excellence in Service Training: Basic through Advanced course guides students through In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems. You will learn how to handle unhappy customers and cope with stressful situations in your work environment. Finally, you'll learn telephone and email communication skills and etiquette. On day-two of the Excellence in Service Training Course, you will learn how to determine what customers want, and evaluate the service provided. You will also learn how to create, implement, and monitor service standards. Finally you will learn how to create a customer service climate and foster customer loyalty.
The class will cover the following topics:This class is ideal for students who want to master Excellence in Service Training: Basic through Advanced.
Learn from Professional Instructors and move forward in your field with industry-aligned Business Skills training.
All of our Public Classes are taught by a virtual live instructor. How it works is a live instructor conducts the class from a remote location regardless if you attend at one of the local training centers or if you attend remotely.
For of Private Group Training classes we can arrange to have the instructor conduct the class live at your location. Need Group Training?
Check the course description for any course prerequisites.
As part of our commitment to supporting learners at every stage, we’re working to develop a library of free Business Skills tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.
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Learn with experienced professionally certified trainers that are subject matter experts.
Our courses are all designed for the students to have hands-on interaction throughout the course.
Learn as a Remote Attendee from the comfort of your home or office.
We use Official Training Materials and Labs when available to ensure you have the most up to date training.
You are busy, we get it. Our classes are regularly scheduled to give you a number of convenience training options.
We offer affordable financing options for all of our courses to make sure cost is not a barrier to your progress.
Have a team to train? We offer On-Site, Blended and Online Private Group Training services.
Getting professional training is one of the fastest ways to improve your skills and marketability.
Benefits of Virtual Live-Instructor Training Include:
Excellence in Service Training: Basic through Advanced
SAVE 10% FOR A LIMITED TIME
| Course Title | Dates | Times | Location | Fee |
|---|---|---|---|---|
| Excellence in Service Training: Basic through Advanced | 12/16/2025 – 12/17/2025 | 10:00am-3:00pm EST | Remote Only | $1,395.00 |
| Excellence in Service Training: Basic through Advanced | 3/26/2026 – 3/27/2026 | 10:00am-3:00pm EST | Remote Only | $1,395.00 |
| Excellence in Service Training: Basic through Advanced | 6/24/2026 – 6/25/2026 | 10:00am-3:00pm EST | Remote Only | $1,395.00 |
As part of our commitment to supporting learners at every stage, we’re working to develop a library of free Business Skills tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.
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Benefits of Group Training Include:
Business Skills certifications are a powerful way to validate your Business Skills skills, and gain recognition as a trusted expert in the field. Whether you're an individual looking to boost your career or an organization investing in team development, our courses are designed to help you earn these industry-recognized credentials.
» View All Business Skills CertificationsLet us help you or your team get certified and stay competitive.
This certification equips students with the skills required to install, configure, secure, and troubleshoot today’s devices and operating systems in business environments.
Topics Include:
This certification is ideal for individuals starting an IT career path or transitioning from another field into technical support and help desk roles.
learn more →This certification equips students with the skills required to install, configure, secure, and troubleshoot today’s devices and operating systems in business environments.
Topics Include:
This certification is ideal for individuals starting an IT career path or transitioning from another field into technical support and help desk roles.
learn more →This certification is aimed at professionals who have advanced skills in AutoCAD and have experience working on more complex projects. It is typically recommended for those with around 400 hours of real-world experience.
Key areas covered:
Autodesk introduced an expert-level certification to cater to professionals who are highly skilled in AutoCAD and involved in more specialized, complex tasks like 3D modeling, parametric design, and custom workflows.
Key areas covered:
These certifications help individuals and professionals stand out in the job market by proving their expertise in AutoCAD to employers. Autodesk often updates its certification paths, so it’s always a good idea to check their official site or authorized training centers for the most current information.
learn more →Here’s what professionals and teams across the country are saying about their experience with Business Computer Skills
This was the class I needed. The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don’t know about the rest of the students, but was very pleased with this experience.
Amanda T.,
Yale New Haven Hospital
