Course Details
Course Description:
Overview
- Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter, but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively. With this conflict management training, you will learn to recognize the causes of interpersonal conflict, and you will become aware of your emotional triggers to prevent explosive situations. You will learn new strategies of conflict management that will improve your communication performance and, ultimately, increase the success of your business initiatives.
- A new understanding of conflict Your own conflict patterns Improve your listening and communication skills How to read conflicts by developing a conflict map Effective methods of intervention and conflict management
- Business professionals who want to expand their conflict management skills, understand their emotions and behaviors when addressing conflict, and find productive ways to manage conflict
Check the course description for any course prerequisites.
Virtual Live Instructor
Free Training Materials
Convenient Scheduling
Testimonials
This was the class I needed.
The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don't know about the rest of the students, but was very pleased with this experience.
I finally understand how to use Excel.
-Amanda T (Yale New Haven Hospital).
Great class!
We were able to cover a lot of information in one day without getting overwhelmed.
-Maria R (Microsoft).
We offer private Business Skills group training services for organizations looking to upskill their team members with a live-instructor.
Training options include:
Learn more about how Business Skills Private Group Training from Business Computer Skills can help your team.
