AMA2238 Management Skills for New Managers

Course Description:

Overview

• Successful managers get things done. Learn the art of management that will set you apart—FAST. Using extensive guided role plays, self–audits and in–depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and leadership. Take this course to fill your skill gaps and elevate your team—and your career—to new levels of greatness. Be ready to apply what you learn and return to work with new knowledge, insights and practical methods to help you be a successful and effective new manager.

• Your Role as Manager Discovering the qualities and abilities required for effective management Identifying the roles and responsibilities managers perform Exploring the contextual issues and challenges that new managers face today Continuous Performance Management Defining the goal of performance management Identifying the process and challenges Practicing the skills of performance management Conducting a self–audit on performance management SLII ® – The Art of Influencing Others Practicing having effective and more frequent conversations with your direct reports Increasing your flexibility and adaptability to lead a diverse workforce Using a variety of leadership styles to accelerate team members' completion of their goals/tasks Coaching for Performance Identifying the importance of and requirements for coaching Learning the micro–skills of effective coaching Confronting problem behaviors in a tactful manner Using the AMA Guide to manage a coaching discussion Differentiating between coaching and disciplining Building a Motivational Climate Recognizing the manager's role in employee motivation Exploring important elements of the motivational process Identifying managerial practices for building a motivational climate Delegating for Growth and Development Describing the types of delegation that managers can engage in Assessing your current delegation practices and their challenges Recognizing what can and can't be delegated Describing the phases of effective delegation Practicing delegation discussion ADDITIONAL TAKEAWAYS: Self–audits on performance management, technology, coaching, diversity and inclusion, as well as delegation and global awareness A process for coaching behavioral challenges and conducting a delegation discussion A self–reflection worksheet on business ethics Performance alignment conversations An AMA digital asset on motivation and delegation A motivational climate worksheet

• Managers with one to three years of experience who are seeking additional management training.

Check the course description for any course prerequisites.