AMA2243 Making the Transition from Staff Member to Supervisor

Course Description:

Overview

• In this high–impact, interactive seminar, we'll help you avoid common pitfalls of your new status and responsibilities. You'll learn the secrets of managing people and get all the essentials, from motivating direct reports and coaching to conflict resolution and legal compliance. With hands–on practice, you'll have skills you can begin using right away. Plus a game plan that helps you start experiencing the benefits of your new role sooner.

• Create a new game plan for growth Let go of your former role and establish your credibility Develop legal awareness to act and behave in compliance with workplace laws Adjust your behavioral style to give yourself a more winning edge Discover the secrets to inspiring and motivating your direct reports Use the instant feedback model to build a successful coaching relationship Control your emotions and think strategically when dealing with conflicts Be definite and decisive in managing and protecting your time

• Newly–promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.

Check the course description for any course prerequisites.