Course Details
Course Description:
Overview
- The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward.
- How You Perceive Difficult Customers The Power of a Difficult Customers Strategies for Dealing with Difficult Customers How to Communicate with Unsatisfied Clients Leading a Difficult Customer to a Better Outcome
- Anyone in your organization who deals with angry, disgruntled, irritated or hard–to–please customers will gain valuable skills that make each customer interaction more pleasant — and end with a more positive outcome.
Check the course description for any course prerequisites.
Virtual Live Instructor
Free Training Materials
Convenient Scheduling
Testimonials
This was the class I needed.
The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don't know about the rest of the students, but was very pleased with this experience.
I finally understand how to use Excel.
-Amanda T (Yale New Haven Hospital).
Great class!
We were able to cover a lot of information in one day without getting overwhelmed.
-Maria R (Microsoft).
We offer private Business Skills group training services for organizations looking to upskill their team members with a live-instructor.
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Learn more about how Business Skills Private Group Training from Business Computer Skills can help your team.
