Resolving Conflict Training

Course Description:

Overview

• This one–day interactive Resolving Conflict Training course will show you how to resolve and Minimize Workplace Disputes. You will learn how to communicate clearly and tactfully, explore appropriate resolution strategies, and establish a common–sense approach for preventing unnecessary conflict. Conflict cannot be avoided, either interpersonally, between work departments, or with customers. We all need to know how to deal with it effectively. During this course a variety of situations will be analyzed to determine when to confront and when not to. In the Resolving Conflict Training, you will learn the steps necessary to constructively confront: getting ready, defining your objectives, developing and planning strategies for resolving differences, anticipating consequences and developing alternative approaches. The value of win–win conflict resolution and steps to prevent conflict from occurring will be discussed in this dynamic Resolving Conflict Training course.

• Upon successful completion of the Resolving Conflict Training course, you will be able to: Identify a preferred strategy for handling conflict Understand the characteristics and drawbacks of five conflict strategies Recognize the sources of conflict that most often occur in the workplace Learn effective strategies for managing and resolving conflict Practice behaviors that minimize tension and conflict Practice essential communication skills to influence difficult people and reduce conflict Identify specific strategies that can be used to promote cooperativeness. Develop a Personal Action Plan to resolve either personal or job–related conflicts.

• Professionals and managers who want to enhance their ability to deal with conflict situations productively.

Check the course description for any course prerequisites.