AMA2248 Management Skills for New Supervisors

Course Description:

Overview

• Change is normal. You are responsible for your own productivity and that of your staff. Your day–to–day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints. This course will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and people skills to meet your new challenges with increased confidence, respect, and power.

• Understand Your Role as a Supervisor and Different Supervisory Styles Effectively Communicate Using Different Methods Apply Time Management Best Practices for You and Your Team Understand Diversity and Individual Differences Perform a Performance Appraisal Use Motivation as a Tool to Delegate Effectively Give Feedback Through Coaching

• New supervisors with fewer than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.

Check the course description for any course prerequisites.