The Art of Listening

Course Description:

Overview

• This one–day instructor–led Listening Skills Training course will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges. You will also learn ten steps to controlling emotional "hot buttons" and the impact of good listening skills on productivity. Most people think that the only message that will be heard is one of urgency; however, in today's fast–paced world even urgent messages are ignored. Becoming an active listener will help your productivity and success by helping you extract important details from every message. Without the proper training, two things can stand in the way of effective listening: bad habits and style differences. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Listening is the cornerstone of communication. The Listening Skills Training will help you understand how to make the person speaking feel valued, prevent miscommunication, speed productivity, and create more active forums of discussion.

• Upon successful completion of the Listening Skills Training course. You will be able to: Identify Four Key Elements of Good Listening Enhance Your Listening Style Identify barriers to listening well Uncover hidden messages What's Your Listening Attitude? Ten Tips for tiptop Listening

• Business professionals who want to improve their listening skills.

Check the course description for any course prerequisites.