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CompTIA A+ (Core 1 & Core 2) – V15 Certification

Jumpstart your IT Career by earning your A+ Certification!

Certification Overview

Certification Overview CompTIA A+ (Core 1 & Core 2) – V15 equips students with the practical skills required to install, configure, secure, and troubleshoot today’s devices and operating systems in business environments.

Topics Include:
  • PC hardware installation & configuration
  • Wired/Wireless networking fundamentals & SOHO setup
  • Operating systems – Windows, macOS, Linux & mobile OS basics
  • Security best practices for endpoints & small networks
  • Virtualization & cloud computing concepts
  • Mobile devices, peripherals & printing
  • Troubleshooting methodology for hardware, OS, and networks
  • Operational procedures, safety, documentation & professionalism

This certification is ideal for individuals starting an IT career path or transitioning from another field into technical support and help desk roles.

A+ Certification

TARGETED FOR: Help Desk Technician| IT Support Specialist | Field/Service Technician

Learn from Professional Instructors and move forward in your field with industry-aligned training.

+ Exam Objectives
Exam Objectives – Detailed Breakdown
  • Core 1 (220–1201) – Domain coverage and key skills:
    • 1.0 Mobile Devices (13%)
      • Monitor/replace mobile hardware components (battery, keyboard/keys, RAM, HDD/SSD, wireless cards, camera/webcam, microphone, Wi–Fi antenna); apply physical privacy & security features such as biometrics and near–field scanner options.
      • Compare accessories & connectivity (USB/USB–C/microUSB/miniUSB, Lightning, NFC, Bluetooth, tethering/hotspot, docking stations, port replicators) and common peripherals (stylus, headsets, speakers, webcams).
      • Configure mobile network connectivity & app support: cellular/Wi–Fi/Hotspot, SIM/eSIM, Bluetooth pairing, GPS/location services, MDM (corporate/BYOD, policy enforcement, corporate apps), and data synchronization (calendars, contacts, email, cloud storage).
    • 2.0 Networking (23%)
      • Compare TCP/UDP ports, protocols, and purposes (e.g., FTP, SSH, Telnet, SMTP, DNS, DHCP, HTTP/HTTPS, POP3/IMAP, NetBIOS, LDAP, SMB/CIFS, RDP); TCP vs. UDP.
      • Explain wireless networking technologies (2.4/5/6 GHz, channels/widths/bands, regulations, 802.11 standards, Bluetooth, NFC, RFID) and summarize networked host services (DNS/DHCP/file/print/mail/web/syslog/AAA/DB/NTP), IoT devices, legacy/embedded systems, and internet appliances (UTM, load balancer, proxy, spam gateways).
      • Explain configuration concepts: DNS records (A/AAAA/CNAME/MX/TXT with SPF/DKIM/DMARC), DHCP leases/reservations/scope/exclusions, VLANs, and VPNs.
      • Compare networking hardware (routers, switches – managed/unmanaged, access points, patch panels, firewalls, PoE/injectors, cable/DSL modems, ONT, NICs, MAC addressing) and configure basic SOHO networks (IPv4/IPv6, private/public, APIPA, static/dynamic, subnet mask, gateway).
      • Compare internet connection types (satellite, fiber, cable, DSL, cellular, WISP) and network types (LAN/WAN/PAN/MAN/SAN/WLAN).
      • Use networking tools (crimper, cable stripper, toner probe, punchdown tool, cable tester, loopback plug, Wi–Fi analyzer, network tap).
    • 3.0 Hardware (25%)
      • Display components & attributes: LCD technologies (IPS/TN/VA), OLED/Mini–LED, touch/digitizer, inverter, pixel density, refresh rates, resolution, color gamut.
      • Cables & connectors: network (Cat standards, coax, shielded/unshielded, plenum), optical (single–/multimode), peripheral (USB 2.0/3.0, serial), video (HDMI/DisplayPort/DVI/VGA/USB–C/Thunderbolt), storage (SATA/eSATA), adapters, RJ–11, RJ–45, LC, ST, & others.
      • RAM characteristics: form factors (SODIMM/DIMM), DDR iterations, ECC vs. non–ECC, channel configurations.
      • Storage: HDD/SSD types, interfaces (NVMe, SATA), form factors (2.5–in/3.5–in/M.2/mSATA), drive configs (RAID 0/1/5/6/10), removable storage (flash, memory cards), optical drives.
      • Motherboards/CPUs/add–ons: form factors (ATX/microATX/ITX), connectors (PCI/PCIe, SATA, headers, M.2), UEFI/BIOS security (TPM, Secure Boot, passwords), CPU architectures (x86/x64/ARM), cooling (fans/heat sinks/liquid), expansion cards (NIC, video, capture, sound).
      • Power supplies: input 110–120 VAC vs. 220–240 VAC, output rails (3.3V/5V/12V), 20+4 pin connector, redundant/modular PSUs, wattage, efficiency ratings.
      • Deploy/configure multifunction printers: drivers (PCL vs. PostScript), firmware, connectivity (USB/Ethernet/Wireless), sharing/print servers, duplex/orientation/tray/quality, security (user auth/badging), ADF/flatbed scanning and audit logs.
      • Perform printer maintenance: laser (toner, calibration, cleaning), inkjet (cartridges/printheads/rollers), thermal (paper/heating element cleaning), impact (ribbons, multipart forms).
    • 4.0 Virtualization & Cloud Computing (11%)
      • Virtualization concepts: VM purposes (sandboxing, test/dev, legacy apps, cross–platform), desktop virtualization/VDI, containers, hypervisors (Type 1/Type 2), and resource requirements (security/network/storage).
      • Cloud concepts: models (private/public/hybrid/community), services (IaaS/PaaS/SaaS), characteristics (shared vs. dedicated, metered utilization – ingress/egress, elasticity, availability, file sync, multitenancy).
    • 5.0 Hardware & Network Troubleshooting (28%)
      • Troubleshoot motherboards/RAM/CPUs/power (POST beeps, no power/blank screen, sluggish performance, overheating, random shutdowns, app crashes, unusual noises, wrong system date/time).
      • Troubleshoot drives/RAID (clicking/grinding, S.M.A.R.T. failures, slow IOPS/read–write, missing boot device/missing drives, array/alarm issues).
      • Troubleshoot video/projector/displays (bad input, cabling faults, burn–in, dead pixels, flashing, incorrect color, audio, dim image, distorted output, intermittent shutdowns).
      • Troubleshoot mobile devices (battery health/charging, swollen/broken screens, digitizer/port damage, overheating/liquid damage, malware, cursor drift, cannot install apps, degraded performance).
      • Troubleshoot networks (intermittent Wi–Fi, slow speeds, limited connectivity, jitter/latency, poor VoIP, port flapping, external interference, authentication failures, intermittent internet).
      • Troubleshoot printers (lines/garbled/ghosting/faded, jams/misfeeds, speckling/double images, grinding/finishing/staple jams, tray not recognized, connectivity issues, frozen queue).
  • Core 2 (220–1202) – Domain coverage and key skills:
    • 1.0 Operating Systems (28%)
      • OS types & filesystems: Windows, macOS, Linux, ChromeOS, iPadOS/iOS/Android; NTFS/ReFS/FAT32/exFAT/ext4/XFS/APFS; vendor life–cycle & compatibility limitations.
      • Installations & upgrades: boot methods (USB/network/ISO/partition/multiboot), clean/repair/in–place upgrades, zero–touch/image deployment, recovery partitions, drivers, MBR/GPT, product life cycle & feature updates.
      • Windows editions & features: Win10/11 Home/Pro/Enterprise (& N versions), domain vs. workgroup, RDP availability, RAM limits, BitLocker, gpedit.msc, upgrade paths.
      • Windows tools/utilities: Task Manager, Services, Event Viewer, Disk Management, Task Scheduler, Device Manager, certmgr.msc, lusrmgr.msc, perfmon, gpedit, Disk Cleanup/Defrag, Registry Editor, msinfo32, resmon, msconfig.
      • Command–line tools: navigation (cd/dir), networking (ipconfig/ping/nslookup/net use/tracert/pathping), disk (chkdsk/format/diskpart), file (md/rd/robocopy), information (hostname/net user), OS management (gpupdate/gpresult/sfc), winver/whoami/help.
      • Configure Windows settings: Internet/Network & Sharing, Devices/Printers, Windows Defender Firewall, indexing, admin tools; File Explorer options (hidden files, extensions), power settings (hibernate/sleep/fast startup/USB selective suspend), Ease of Access, Accounts.
      • Windows networking on clients: domain vs. workgroup, shares/printers/mapped drives, local firewall rules, IP/DNS settings, static vs. dynamic, VPN, Wi–Fi/WWAN, proxy, public vs. private networks, metered connections.
      • macOS features/tools: install/uninstall apps (.dmg/.pkg/App Store), system folders (/Applications,/Users,/Library), System Settings, Disk Utility, Terminal, Time Machine, FileVault, iCloud, Spotlight, Keychain, RSR updates, corporate restrictions/best practices.
      • Linux features/tools: file/package/network commands (ls/pwd/mv/cp/rm/chmod/chown/grep/find; apt/dnf; ip/ping/curl/dig/traceroute), filesystem (fsck/mount), system info (man/cat/top/ps/du/df), key config files (/etc/passwd,/etc/shadow,/etc/hosts,/etc/fstab,/etc/resolv.conf), systemd, kernel, bootloader, root.
      • Applications & cloud productivity: assess requirements (CPU/RAM/VRAM/storage, device/network/ops impacts), distribution methods (media vs. download vs. image), collaboration suites (email, storage, chat, video, docs), identity sync and licensing.
    • 2.0 Security (28%)
      • Security measures: physical (bollards, cameras, alarms, motion sensors, locks, guards, fences), physical access (keys, fobs, smart cards, mobile keys), biometrics (retina/fingerprint/palm/face/voice), lighting/magnetometers; logical security (least privilege, zero–trust, ACLs, MFA methods – apps/SMS/voice/TOTP/OTP/hardware tokens; SAML/SSO/JIT/PAM/MDM/DLP/IAM/directory services).
      • Windows security settings: Defender AV, firewall, users/groups (local vs. Microsoft accounts, admin/standard/guest/power user), NTFS vs. share permissions, inheritance, UAC, log–on options (Hello/SSO/passwordless), BitLocker/To–Go, EFS, AD domain joins, scripts, home folders, security groups, folder redirection.
      • Wireless security/authentication: WPA2/WPA3/TKIP/AES, RADIUS, TACACS+, Kerberos, multifactor.
      • Malware & defenses: trojans/rootkits/viruses/spyware/ransomware/keyloggers/boot sector, cryptominers/fileless; adware/PUPs; EDR/MDR/XDR, AV/anti–malware, email gateways, software firewalls, user awareness (antiphishing), OS reinstalls.
      • Threats & social engineering: phishing (vishing/smishing/QR/spear/whaling), shoulder surfing, tailgating, impersonation, dumpster diving; DoS/DDoS, evil twin, spoofing, on–path, brute force/dictionary, insider threats, SQLi, XSS, BEC, supply–chain; common vulnerabilities (non–compliant/unpatched/unprotected systems, EOL, BYOD).
      • SOHO malware removal process: verify symptoms, quarantine, disable System Restore (Windows Home), remediate & update, scan in safe/preinstall environments, reimage as needed, schedule scans/updates, re–enable restore, educate users.
      • Workstation hardening: data–at–rest encryption, password design, BIOS/UEFI passwords, screensaver locks, logoff, secure devices (e.g., laptops), protect PII/passwords, password managers, restrict permissions, limit logon time, disable guest/AutoRun/unused services, enforce expirations.
      • Mobile device security: device encryption, screen locks (face/fingerprint/PIN/pattern/swipe), config profiles, patch management, endpoint protection, locator/remote wipe/remote backup, failed–login restrictions, MDM policies, BYOD vs. corporate ownership.
      • Data destruction/disposal: drilling/shredding/degaussing/incineration; erasing/wiping/low–/standard–formatting; recycling/repurposing; vendor outsourcing/certifications; regulatory & environmental requirements.
      • SOHO/Wired/Wireless security settings: router hardening (change defaults, IP/content filtering, firmware, physical placement, UPnP, screened subnets, secure management), wireless (SSID changes, encryption, guest access), firewall rules (disable unused ports, port forwarding/mapping).
      • Browser security settings: trusted vs. untrusted sources, hashing/checking signatures, patching, extensions/plugins controls, password managers, valid certificates, clearing cache/data, private modes, sync, ad blockers, proxy, secure DNS, feature management.
    • 3.0 Software Troubleshooting (23%)
      • Windows OS issues: BSOD, boot failures, frequent shutdowns, services not starting, app crashes, low memory/USB resource warnings, instability, “No OS found,” slow profiles, time drift.
      • Mobile OS/app issues: install/update/launch/close failures, slow response, battery issues, random reboots, connectivity (Bluetooth/Wi–Fi/NFC), screen rotation problems.
      • Mobile security symptoms: sideloaded/unofficial apps, dev mode/root/jailbreak, spoofed apps; high network traffic, degraded response, data–limit alerts, limited/no connectivity, excessive ads, fake warnings, unexpected behavior, leaked data.
      • PC security symptoms: network access blocked, desktop alerts/AV false positives, altered/missing files, unwanted notifications, OS update failures; browser symptoms (pop–ups, cert warnings, redirects, degraded performance).
    • 4.0 Operational Procedures (21%)
      • Documentation & information management: ticketing fields, clear written communication, asset management (inventory, CMDB, tags, lifecycle, warranty, assigned users), SOPs, onboarding/offboarding checklists, SLAs, knowledge bases, incident reports.
      • Change management: request forms, purposes/scope, change types (standard/normal/emergency), maintenance windows/change freezes, impact analysis, approvals, implementation, peer review, end–user acceptance.
      • Backup/recovery: full/incremental/differential/synthetic full, in–place/overwrite/alt location restores, test restores/frequency, rotation schemes (onsite/offsite, GFS, 3–2–1 rule).
      • Safety: ESD protection, grounding, component handling/storage, cable management, antistatic bags; personal safety (disconnect power, lifting, goggles, masks); regulatory compliance.
      • Environmental & local controls: MSDS, battery/toner/device disposal, ventilation & placement, dust cleanup, compressed air/vacuum, surges/undervoltage/power loss, UPS/suppressors.
      • Privacy, licensing & policy: incident response & chain of custody, law enforcement notifications, drive imaging, order of volatility; DRM/EULA, license types (valid/perpetual/personal vs. corporate, open–source); NDA/MNDA; regulated data (cardholder, government, PII, healthcare), retention; AUP, compliance; splash screens.
      • Professional communication: attire & appearance, language & tone, positive attitude, active listening, cultural sensitivity, proper titles; punctuality, distraction avoidance; de–escalation & expectation setting; documentation & follow–ups; privacy when handling customer data.
      • Scripting basics & remote access: script types (.bat/.ps1/.vbs/.sh/.js/.py), use cases (automation, restarts, network drive maps, installs, backups, data gathering, updates), risks (malware, misconfigurations/crashes); RDP, VPN, VNC, SSH, RMM, SPICE, WinRM, third–party tools, file transfer/desktop management, security considerations.
      • AI basics: integration/policy/appropriate use/plagiarism; limitations (bias/hallucinations/accuracy); data security/source/privacy; public vs. private use.
+ Exam Details/FAQ

Exam Code: Exam Code

  • Core 1: 220-1201
  • Core 2: 220-1202

Exam Cost: Exam Price

  • USD $265 per exam voucher (Core 1 – 220-1201; Core 2 – 220-1202); total USD $530 for both exams (before taxes/fees)

Exam Launch Date: Introduced as PL-300 on February 28, 2022; replaced DA-100 (retired March 31, 2022)

Exam Retirement Date: N/A

FAQ – General Information
  • How many exams do I need? Two – Core 1 (220-1201) and Core 2 (220-1202). Both must be from the same series.
  • Where do I take the exam? Exams are delivered via Pearson VUE testing centers or online proctoring (availability varies by region).
  • Are there language options? English at launch; additional languages may be added during the series lifecycle.
  • Do I need prior experience? Not required; ~12 months in an IT support role is recommended.
  • How long is the certification valid? Three years from the date you are certified (CE program).
+ Prerequisites
Prerequisites
  • No formal prerequisites; CompTIA recommends ~12 months of hands-on experience in an IT support role or equivalent knowledge before testing.
+ Exam Prep
FAQ – Exam Prep
  • What materials should I use? Combine hands-on practice with official objectives, eLearning/labs, and practice exams aligned to V15.
  • How should I study? Map a study plan to each domain percentage; practice ticket-style troubleshooting and command-line tasks daily.
  • Can I mix 1100- and 1200-series exams? No – do not mix versions; pass both 220-1201 and 220-1202 for V15.
  • What’s on performance-based items? Realistic tasks such as configuring devices, diagnosing faults, and applying OS/network/security settings.
+ Career FAQ
FAQ – Career Prospects & Renewal
  • What jobs can A+ help me get? Help Desk Technician, IT Support Specialist, Field/Service Technician, Desktop Support, Junior SysAdmin, and more.
  • How do I renew? Earn 20 Continuing Education Units (CEUs) within 3 years, complete a CertMaster CE course, or earn select higher-level certifications to automatically renew A+.
  • What’s the pathway after A+? Many progress to Network+ and Security+ or platform/scripting specialties (e.g., Microsoft, Linux, cloud).
+ DoD Roles
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  • Technical Support Specialist
  • System Administrator
  • Cyber Defense Infrastructure Support Specialist

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CompTIA A+ (Core 1 &amp; Core 2) &ndash; V15 – <strong>Exam Version</strong> <ul> <li>V15 (new series)</li> </ul>

Certification Overview CompTIA A+ (Core 1 &amp; Core 2) &ndash; V15 equips students with the practical skills required to install, configure, secure, and troubleshoot today&rsquo;s devices and operating systems in business environments.

Topics Include:

  • Exam Objectives &ndash
  • Detailed Breakdown
  • Core 1 (220&ndash
  • 1201) &ndash
  • Domain coverage and key skills:
  • 1.0 Mobile Devices (13%)
  • Monitor/replace mobile hardware components (battery, keyboard/keys, RAM, HDD/SSD, wireless cards, camera/webcam, microphone, Wi&ndash
  • Fi antenna)

Target Audience Aspiring IT Support Specialists &amp; Help Desk Technicians Field/Service Desk Technicians &amp; Desktop Support Staff Junior Systems/Network Support roles and Career Changers entering IT

learn more →
CompTIA Network+ (N10-009) – V9

CompTIA Network+ &ndash; the vendor-neutral credential that validates the knowledge and hands-on skills to build, secure, operate, and troubleshoot today&rsquo;s wired and wireless networks.

Topics Include:

  • Exam Objectives &ndash
  • Domain Breakdown
  • 1.0 Networking Concepts (23%)
  • OSI/TCP&ndash
  • IP models, protocols, and port usage
  • IPv4/IPv6 addressing, subnetting, and VLSM
  • Routing concepts (static, dynamic, metrics) and switching basics
  • Common network services (DNS, DHCP, NTP, SNMP, Syslog)

A strong choice for professionals seeking validated, job–ready skills.

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CompTIA Security+ – V7

Certification Overview CompTIA Security+ validates baseline, job&ndash;ready cybersecurity skills for securing hybrid/cloud environments, responding to incidents, and managing risk across today&rsquo;s enterprises.

Topics Include:

  • Exam Objectives (SY0&ndash
  • 701)
  • 1.0 General Security Concepts (12%)
  • Security controls (technical, administrative, physical) &amp
  • core principles (CIA, AAA, zero trust)
  • Change/configuration management, documentation, and version control
  • Cryptographic solutions: PKI, encryption, hashing, digital signatures, and key management
  • 2.0 Threats, Vulnerabilities, and Mitigations (22%)

A strong choice for professionals seeking validated, job–ready skills.

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