AMA2235 Building Better Work Relationships: New Techniques for Results-Oriented Communication

Course Description:

Overview

• In today's volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships–and career success. The first step in building better work relationships is to become aware of the differences among people and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a "conscious communicator." You'll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies. How You Will Benefit Build better rapport and gain the trust of your colleagues Discover the basic competencies critical to solid work relationships Develop flexibility in actions, thoughts, and feelings to better handle any situation Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening Influence and motivate others to first–rate performance Learn how to use direct and indirect messages accurately Build your self–esteem as you discover a new self–awareness Identify strengths, weaknesses, and opportunities in your work relationships Gain an understanding of values, beliefs, attitudes, and perceptual processes Gain an understanding of emotions and how they translate into emotional intelligence Master the keys to excellent communication: observe, listen, analyze, plan, and communicate

• How to build rapport and achieve trust Fundamental competencies needed to achieve solid work relationships Flexibility in actions, thoughts, and feelings to better handle any situation Personal and professional responsibilities in communicating effectively with others Short– and long–term implications of communication as a cycle of continuous responses that create "relationship residue" How to avoid communication mistakes such as misinterpreting others or ineffective listening How to use communication and thinking style preferences of others to influence and motivate them to first–rate performance Define productive relationships in terms of achieving workable compromise and strategic interdependence Strengths, weaknesses, and opportunities in your workplace relationships How values, beliefs, attitudes, and perceptual processes impact workplace–specific trust and respect How understanding emotions translates into workplace emotional intelligence Ways to be a more effective team member and leader by using polished and conscious communication Keys to excellent communication: observe, listen, analyze, plan, and communicate

• People who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management.

Check the course description for any course prerequisites.