RCI (Remote Classroom Instruction) Guarantee
Our Money-Back Guarantee. If you are not satisfied with the quality of an RCI class, simply notify the instructor during the morning of the first day of class, return the courseware, and you will receive a full refund for that class. Its that simple.
RCI Increased Customer Satisfaction. Although weve been in the training business since 2003, and been providing RCI training since 2004. Early that year we conducted a customer satisfaction survey and were surprised when we learned that 17 percent of our write-in comments were complaints about cancelled classes. In response, we came up with the RCI solution that allowed us to combine enrollments from multiple locations and reduce class cancellation rates.
Reduced class cancellations. As we implemented RCI that first year, our cancellations rates started to decline. One year later, we conducted the same survey and saw that class cancellation complaints had dropped to less than 7 percent. That was in back in 2005. Weve come a long way since those early RCI classes. Today our class cancellation rate is under 10%the lowest in the training industry thanks to our RCI solution.
Remote Classroom Instruction has grown to become a huge segment of our business. In addition to our traditional face-to-face training, almost half of our students take classes in the RCI format. Each year thousands of students attend technical training in classrooms where the instructor is teaching from a different location.