ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v12.5/14.x

• You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, Meet Me conferencing, and shared lines and barge, as well as access to CUCM user web pages. Configuring voice mail accounts for users, building a Jabber Client, and managing licenses using Prime License Manager with Cisco Unified Communications Manager v12.5/14.x are also incorporated in this course. You will gain a basic understanding of the route patterns that are used for dialing and Class of Service, controlling who can dial where, such as internal, local, long distance, and so forth. The lab environment features a fully configured cluster with Headquarters and PSTN sites. A complete dial plan, including Class of Service, is deployed using the most recent CUCM features supporting simpler dial plan configuration. Our Unified Communications (UC) courses provide a simulated PSTN, enabling you to gain an understanding of the North American Numbering Plan (NANP) and the concepts associated with a variable–length on–net dial plan supporting multiple sites with overlapping extensions. In this class, the dial plan is preconfigured and allows you to apply Class of Service to phones and lines and to test calling to 3–digit, 7–digit, 10–digit, 11–digit, and international route patterns. Interested to know more about ACUCW1? Contact us to discuss course customization: we can design a custom course for you covering the material you need covered in the time you have available.

• Global Knowledge's new and enhanced “Real World” Lab topology includes: View the enhanced Global Knowledge real–world topology Six sites distributed across Canada and the United States: Each site has its own DID range to illustrate DID management Each site has a gateway to the PSTN with site appropriate dialing (i.e. 11–digit dialing at the NYC sites, 7–digit dialing at the Buffalo site and 10–digit dialing everywhere else) A dozen pre–configured endpoints and six pre–configured users speed up the labs and give students a base deployment to work from. Different sites implement different approaches to Directory Number (DN) configuration and the labs illustrate how these approaches can coexist: Buffalo site DNs are configured as local extensions Seattle site DNs are configured using E.164 addresses The remaining site DNs are configured using an Enterprise Numbering Scheme Alternate addresses are deployed to provide a consistent scheme for intersite dialing All sites support three methods for internal dialing across the multisite deployment: Intrasite dialing by extension Intersite dialing using an enterprise numbering scheme Globalized E–164 internal dialing A centralized Cisco Unity Connection cluster providing: Voicemail, integrated messaging and unified messaging; A dial plan supporting enterprise–wide and site–specific directory searches; Enterprise–wide and site specific auto attendants In addition to coverage of the basic concepts, “ACUCW1: Basic Administration of a Multisite Environment” includes new and exclusive content: Understand internal dialing in a multi–site/multi–cluster deployment: Intra–site dialing by extension Inter–site and inter–cluster dialing using an “Enterprise numbering” and “Globalized E.164 Routing” schemes Dialing using SIP URIs Manage Directory Numbers and DIDs in a multi–site/multi–cluster deployment: Quickly find available DIDs at any site Track assigned/unassigned and temporarily reserved DIDs Work with shared lines and phantom numbers Speed up Moves/Adds and Changes at each site with LDAP and templates: Get organized with Device Pools Build and use site specific templates Create LDAP synchronization agreements Make the most out of the BAT tool Manage conferencing in version 12.5: Manage Meet me number ranges and Conference Now conferencing in a multi–site environment Understand Cisco Unity Connection multi–site deployments: Use Cisco Unity Connection Routing Rules and Alternate Extensions to support users in different sites with different addressing schemes Configure different auto attendants for different sites Configure Site specific Directory searches Why Take ACUCW1 from Global Knowledge? Global Knowledge is the only learning partner offering role–based training on a real–world multi–site lab topology specifically designed for the needs of North American students. No other learning partner offers a course, like ACUCW1, designed to address the needs of entry–level administrators in North America and specifically targeting multi–site deployments: Entry–level a

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