Course Description:
The Cisco Customer Success Manager-DTCSM v2.1 course is a 3-day course that is designed to help students attain the confidence and competence to fulfil the Customer Success Manager (CSM) role successfully, helping their customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, where students can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.
The course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. This course prepares students for the Cisco Customer Success Manager Specialist certification exam.
Topics covered in the course include:
Target Student:
Prerequisites:
This course has no formal prerequisites, but it is recommended that you have:
Customer Success Concepts
Enabling Success
This course has no formal prerequisites, but we recommend that you have:
This course provides students with a vigorous learning experience by combining expert instruction with intensive hands-on exercises.
Topics covered in the course include:
Target Student: This course is ideal for:
Prerequisites:
Virtual Live Instructor
Free Training Materials
Convenient Scheduling
This was the class I needed.
The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don't know about the rest of the students, but was very pleased with this experience.
I finally understand how to use Excel.
-Amanda T (Yale New Haven Hospital).
Great class!
We were able to cover a lot of information in one day without getting overwhelmed.
-Maria R (Microsoft).
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Training options include:
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