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Broaden your skills and take the next step in your career with the ServiceNow Security Incident Response (SIR) Implementation training course.
ServiceNow Security Incident Response (SIR) Implementation course guides students through This two-day course covers the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Security Incident Response implementation (SIRI). Attendees will learn and practice various tactical skills and strategies that will better prepare them to implement Security Incident Response (SIR). Through lectures, group discussion, hands-on labs and simulations, participants build on existing knowledge and skills by applying implementation best practices.
The class will cover the following topics:This class is ideal for students who want to master ServiceNow Security Incident Response (SIR) Implementation.
Learn from Professional Instructors and move forward in your field with industry-aligned ServiceNow training.
Virtual Instructor-Led
All of our Public Classes are taught by a virtual live instructor. How it works is a live instructor conducts the class from a remote location regardless if you attend at one of the local training centers or if you attend remotely.
For of Private Group Training classes we can arrange to have the instructor conduct the class live at your location. Need Group Training?
Module 1: Security Incident Response Overview: Identify the goals of Security Incident Response (SIR), Discuss the importance of understanding customers and their goals, and discuss how Security Incident Response meets customer expectations.
Module 2: Create Security Incidents: Determine how to create Security Incident Response incidents: Setup Assistant, Using the Service Catalog, Manual Creation, and Via Email Parsing.
Module 3: Security Incident and Threat Intelligence Integrations: Discuss different integration capabilities, Describe the Three Key Security Incident Response Integrations: Custom, Platform, Store & Share.
Module 4: Security Incident Response Management: Describe the Security Incident Response Management process and components: Assignment Options, Escalation Paths, Security Tags, Process Definitions and Selection.
Module 5: Risk Calculations Post Incident Response: Identify Calculators and Risk Scores, Be able to post Incident Reviews.
Module 6: Security Incident Automation: Discuss the Security Incident Response Automation processes available on the ServiceNow Platform: Workflows, Flow Designer, and Playbooks.
Module 7: Data Visualization: Explain the different Security Incident Response Dashboards and Reports available in the ServiceNow platform: Data Visualization, Dashboards and Reporting, Performance Analytics.
Module 8 Security Incident Response Family Release DELTA: Learn about the new, enhanced, and/or deprecated features of the current Security Incident Response family release.
Module 9 Capstone Project: There is a final take-home Capstone project where participants provision a Developer instance and complete directed tasks to reinforce the concepts learned in class.
Check the course description for any course prerequisites.
As part of our commitment to supporting learners at every stage, we’re working to develop a library of free ServiceNow tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.
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Learn with experienced professionally certified trainers that are subject matter experts.
Our courses are all designed for the students to have hands-on interaction throughout the course.
Learn as a Remote Attendee from the comfort of your home or office.
We use Official Training Materials and Labs when available to ensure you have the most up to date training.
You are busy, we get it. Our classes are regularly scheduled to give you a number of convenience training options.
We offer affordable financing options for all of our courses to make sure cost is not a barrier to your progress.
Have a team to train? We offer On-Site, Blended and Online Private Group Training services.
Getting professional training is one of the fastest ways to improve your skills and marketability.
Benefits of Virtual Live-Instructor Training Include:
ServiceNow Security Incident Response (SIR) Implementation
SAVE 10% FOR A LIMITED TIME
| Course Title | Dates | Times | Location | Fee |
|---|---|---|---|---|
| ServiceNow Security Incident Response (SIR) Implementation | 10/15/2026 – 10/16/2026 | 9:00am-5:00pm EST | Remote Only | $1,900.00 |
| ServiceNow Security Incident Response (SIR) Implementation | 11/17/2026 – 11/18/2026 | 9:00am-5:00pm EST | Remote Only | $1,900.00 |
| ServiceNow Security Incident Response (SIR) Implementation | 12/10/2026 – 12/11/2026 | 9:00am-5:00pm EST | Remote Only | $1,900.00 |
As part of our commitment to supporting learners at every stage, we’re working to develop a library of free ServiceNow tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.
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Benefits of Group Training Include:
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Target Audience Aspiring IT Support Specialists & Help Desk Technicians Field/Service Desk Technicians & Desktop Support Staff Junior Systems/Network Support roles and Career Changers entering IT
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learn more →Here’s what professionals and teams across the country are saying about their experience with Business Computer Skills
This was the class I needed. The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don’t know about the rest of the students, but was very pleased with this experience.
Amanda T.,
Yale New Haven Hospital
