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Broaden your skills and take the next step in your career with the ServiceNow Platform Analytics (PA) Advanced training course.
ServiceNow Platform Analytics (PA) Advanced course guides students through Performance Analytics enables the monitoring, trending, and proactive improvement of business services using key performance indicators (KPIs) and metrics viewed in role-based dashboards. This 2-day training builds upon the knowledge obtained in the Performance Analytics Fundamentals course. Here you continue to build a solid analytics data foundation, model key business process indicators, and design compelling dashboards to help drive service delivery quality and efficiency.
The class will cover the following topics:This class is ideal for students who want to master ServiceNow Platform Analytics (PA) Advanced.
Learn from Professional Instructors and move forward in your field with industry-aligned ServiceNow training.
Virtual Instructor-Led
All of our Public Classes are taught by a virtual live instructor. How it works is a live instructor conducts the class from a remote location regardless if you attend at one of the local training centers or if you attend remotely.
For of Private Group Training classes we can arrange to have the instructor conduct the class live at your location. Need Group Training?
Module 1: Adoption Journey
Objectives: Review the Performance Analytics use case and stakeholder objectives. Identify the three pillars of Performance Analytics: Responsive Business, Service Improvement, and Data Foundation.
Lab work:
Module 2: Buckets and Scripts
Objectives: Introduce the concept of bucket groups and the process for configuring a bucket group as a breakdown source. Discuss scripts and configure a scripted breakdown mappings. Outline best practices for breakdown data growth management.
Lab work:
Module 3: Breakdown Relations and Security
Objectives: Implement advanced use cases for Breakdown categorization and navigation. Configure Indicator, Breakdown, and Breakdown Element-level security options.
Lab work:
Module 4: Reporting Techniques
Objectives: Build a Database View, include multi datasets in a report, configure drill-downs, add a Redirect URL, leverage an imported Excel document as a report source, and build Report Ranges
Lab work:
Module 5: Responsive Dashboards
Objectives: Use Interactive Analysis, Configure Interactive Filters, Implement Cascading Filters, Enable Breakdown Dashboards, Use Breakdowns as Interactive Filters, Manage Dashboard Performance and Properties
Lab work:
Module 6: Spotlight
Objectives: Identify key Spotlight capabilities, configure Spotlight Criteria, implement Spotlight reporting, set up Spotlight for Service Monitoring, navigate Spotlight Interactive Analysis
Lab work:
Module 7: Analytics on Platform Metric
Objectives: Define Metric Definitions and Metric Instances, review the Metric Instance generation, configure Metric Instance Reporting, build Metric-based Automated Indicators
Lab work:
Module 8: Advanced Formula Indicators
Objectives: Identify advanced formula use cases, master Formula Indicator techniques and design Index Indicators
Lab work:
Module 9: Text Analytics
Objectives: Describe the Text Analytics use case. Configure Text Analytics for Performance Analytics Indicators.
Lab work:
Check the course description for any course prerequisites.
As part of our commitment to supporting learners at every stage, we’re working to develop a library of free ServiceNow tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.
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Learn with experienced professionally certified trainers that are subject matter experts.
Our courses are all designed for the students to have hands-on interaction throughout the course.
Learn as a Remote Attendee from the comfort of your home or office.
We use Official Training Materials and Labs when available to ensure you have the most up to date training.
You are busy, we get it. Our classes are regularly scheduled to give you a number of convenience training options.
We offer affordable financing options for all of our courses to make sure cost is not a barrier to your progress.
Have a team to train? We offer On-Site, Blended and Online Private Group Training services.
Getting professional training is one of the fastest ways to improve your skills and marketability.
Benefits of Virtual Live-Instructor Training Include:
ServiceNow Platform Analytics (PA) Advanced
SAVE 10% FOR A LIMITED TIME
| Course Title | Dates | Times | Location | Fee |
|---|---|---|---|---|
| ServiceNow Platform Analytics (PA) Advanced | 9/2/2026 – 9/3/2026 | 9:00am-5:00pm EST | Remote Only | $1,900.00 |
| ServiceNow Platform Analytics (PA) Advanced | 9/22/2026 – 9/23/2026 | 9:00am-5:00pm EST | Remote Only | $1,900.00 |
| ServiceNow Platform Analytics (PA) Advanced | 10/26/2026 – 10/27/2026 | 9:00am-5:00pm EST | Remote Only | $1,900.00 |
| ServiceNow Platform Analytics (PA) Advanced | 11/18/2026 – 11/19/2026 | 9:00am-5:00pm EST | Remote Only | $1,900.00 |
| ServiceNow Platform Analytics (PA) Advanced | 12/22/2026 – 12/23/2026 | 9:00am-5:00pm EST | Remote Only | $1,900.00 |
As part of our commitment to supporting learners at every stage, we’re working to develop a library of free ServiceNow tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.
| Course Title (Click For Details) | Course Fee | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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Benefits of Group Training Include:
ServiceNow certifications are a powerful way to validate your ServiceNow skills, and gain recognition as a trusted expert in the field. Whether you're an individual looking to boost your career or an organization investing in team development, our courses are designed to help you earn these industry-recognized credentials.
» View All ServiceNow CertificationsLet us help you or your team get certified and stay competitive.
Certification Overview CompTIA A+ (Core 1 & Core 2) – V15 equips students with the practical skills required to install, configure, secure, and troubleshoot today’s devices and operating systems in business environments.
Topics Include:
Target Audience Aspiring IT Support Specialists & Help Desk Technicians Field/Service Desk Technicians & Desktop Support Staff Junior Systems/Network Support roles and Career Changers entering IT
learn more →Certification Overview CompTIA A+ (Core 1 & Core 2) – V15 equips students with the practical skills required to install, configure, secure, and troubleshoot today’s devices and operating systems in business environments.
Topics Include:
Target Audience Aspiring IT Support Specialists & Help Desk Technicians Field/Service Desk Technicians & Desktop Support Staff Junior Systems/Network Support roles and Career Changers entering IT
learn more →This certification is aimed at professionals who have advanced skills in AutoCAD and have experience working on more complex projects. It is typically recommended for those with around 400 hours of real-world experience.
Key areas covered:
Autodesk introduced an expert-level certification to cater to professionals who are highly skilled in AutoCAD and involved in more specialized, complex tasks like 3D modeling, parametric design, and custom workflows.
Key areas covered:
These certifications help individuals and professionals stand out in the job market by proving their expertise in AutoCAD to employers. Autodesk often updates its certification paths, so it’s always a good idea to check their official site or authorized training centers for the most current information.
learn more →Here’s what professionals and teams across the country are saying about their experience with Business Computer Skills
This was the class I needed. The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don’t know about the rest of the students, but was very pleased with this experience.
Amanda T.,
Yale New Haven Hospital
