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Business Process Analysis

$2385 | 3-Day Course

Broaden your skills and take the next step in your career with the Business Process Analysis training course.

Course Overview

Business Process Analysis course guides students through In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements. The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, you'll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, you'll learn how to present your analysis work to management and hold a successful project retrospective. Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

The class will cover the following topics:
  • Attributes of a quality process Contributors to process quality Process of business process analysis Triggers for business process analysis Responsibilities of the BA Stakeholder identification and analysis Elicitation techniques, such as interviewing and observation Elicitation session preparation and management Goal-Question-Metric (GQM) analysis Metrics selection Modeling techniques and best practices (including SIPOC, use case, flowchart, swimlane, and entity relationship diagramming) Causal analysis, including the use of Ishikawa (fishbone) and Pareto diagrams Identification of improvement options using the situation-target-proposal (STP) method Structure of an effective business case Project retrospectives

This class is ideal for students who want to master Business Process Analysis.

Business Analysis Training

TARGETED FOR: Business Analyst | Systems Analyst | Project Manager

Learn from Professional Instructors and move forward in your field with industry-aligned Business Analysis training.

+ Full Course Details
Overview
  • In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements. The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, you'll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, you'll learn how to present your analysis work to management and hold a successful project retrospective. Students pursuing a university–recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section–knowledge checks, and score at least 70% on an end–of–class, multiple–choice assessment.
Objective
  • Attributes of a quality process Contributors to process quality Process of business process analysis Triggers for business process analysis Responsibilities of the BA Stakeholder identification and analysis Elicitation techniques, such as interviewing and observation Elicitation session preparation and management Goal–Question–Metric (GQM) analysis Metrics selection Modeling techniques and best practices (including SIPOC, use case, flowchart, swimlane, and entity relationship diagramming) Causal analysis, including the use of Ishikawa (fishbone) and Pareto diagrams Identification of improvement options using the situation–target–proposal (STP) method Structure of an effective business case Project retrospectives
Target Student
  • Systems analysts Business analysts IT project managers Associate project managers Project managers Project coordinators Project analysts Project leaders Senior project managers Team leaders Product managers Program managers
+ Course Delivery Format
Virtual Instructor-Led

All of our Public Classes are taught by a virtual live instructor. How it works is a live instructor conducts the class from a remote location regardless if you attend at one of the local training centers or if you attend remotely.

For of Private Group Training classes we can arrange to have the instructor conduct the class live at your location. Need Group Training?

+ What's Included

  • Professional Instructor Delivery - You will learn with our expert trainers with over 15 years of experience.
  • Free Course Materials - You will receive free reference materials for your class.
  • Small Class Sizes - Our classes are limited to 12 students, so you have plently of opportunity to ask questions and get feedback from the instructor.
  • Free Repeat - If you need a refresher your are able to retake the class free of charge within one year of your original class date.
  • Hands-On Training - Our classes are designed for you work hands on during the session so can stay engaged and really learn the material.
  • Certificate of Completion - Each student will receive a certificate of completion after completing the course.

+ Course Outline
+ Prerequisites

Check the course description for any course prerequisites.

+ Related Courses

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As part of our commitment to supporting learners at every stage, we’re working to develop a library of free Business Analysis tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.

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Course Benefits

Certified Instructor Delivery

Learn with experienced professionally certified trainers that are subject matter experts.

Hands-On Training

Our courses are all designed for the students to have hands-on interaction throughout the course.

Remote Training Options

Learn as a Remote Attendee from the comfort of your home or office.

Offical Training Materials/Labs

We use Official Training Materials and Labs when available to ensure you have the most up to date training.

Convenient Scheduling

You are busy, we get it. Our classes are regularly scheduled to give you a number of convenience training options.

Financing Available

We offer affordable financing options for all of our courses to make sure cost is not a barrier to your progress.

Group Training Options

Have a team to train? We offer On-Site, Blended and Online Private Group Training services.

Boost Your Career

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Course Registration

Benefits of Virtual Live-Instructor Training Include:

  • Learn from Experts in Real Time
  • Hands-On Skill Development
  • Train Anywhere, Anytime
  • Boost Your Career Prospects
  • Conveniently Scheduled Sessions

Business Process Analysis

SAVE 10% FOR A LIMITED TIME

$2385 / 3 Day Course



  • Professional Instructors
  • Official Course Materials
  • Small Class Sizes
  • Financing Available

Course Schedule

Course Title Dates Times Location Fee
Business Process Analysis 12/15/2025 – 12/17/2025 8:30am-4:30pm EST Remote Only $2,385.00
Business Process Analysis 2/9/2026 – 2/11/2026 11:30am-7:30pm EST Remote Only $2,385.00
Business Process Analysis 2/17/2026 – 2/19/2026 8:30am-4:30pm EST Remote Only $2,385.00
Business Process Analysis 4/27/2026 – 4/29/2026 8:30am-4:30pm EST Remote Only $2,385.00

Related Business Analysis Instructor-Led Courses

Click Class Title for Dates and Details Days Course Fee
Vendor Management2$1590
Business Analysis Essentials3$2395
Risk Management for Business Analysts and Business Systems Analysts1$795
Software Testing Certification Boot Camp3$2045
Business Analyst Boot Camp5$2345
CBAP Certification Prep Boot Camp5$2395
Fundamentals of Software Testing3$1345
Effective User Acceptance Testing2$708
Effective Facilitation for Business Analysts2$1590
Business Analysis for the IT Professional4$2195
Business Process Analysis and Management4$2395
Modeling Techniques for the Business Analyst4$2395
Software Quality Assurance3$2095
Effective Use Case Development4$2195
Effective Methods of Software Testing Workshop3$2095

As part of our commitment to supporting learners at every stage, we’re working to develop a library of free Business Analysis tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.

Available Business Analysis On-Demand Courses

Course Title (Click For Details) Course Fee
No courses available
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Business Analysis Certifications Available

Business Analysis certifications are a powerful way to validate your Business Analysis skills, and gain recognition as a trusted expert in the field. Whether you're an individual looking to boost your career or an organization investing in team development, our courses are designed to help you earn these industry-recognized credentials.

» View All Business Analysis Certifications

Let us help you or your team get certified and stay competitive.

CompTIA A+ (Core 1 &amp; Core 2) &ndash; V15 – <strong>Exam Version</strong> <ul> <li>V15 (new series)</li> </ul>

Certification Overview CompTIA A+ (Core 1 &amp; Core 2) &ndash; V15 equips students with the practical skills required to install, configure, secure, and troubleshoot today&rsquo;s devices and operating systems in business environments.

Topics Include:

  • Exam Objectives &ndash
  • Detailed Breakdown
  • Core 1 (220&ndash
  • 1201) &ndash
  • Domain coverage and key skills:
  • 1.0 Mobile Devices (13%)
  • Monitor/replace mobile hardware components (battery, keyboard/keys, RAM, HDD/SSD, wireless cards, camera/webcam, microphone, Wi&ndash
  • Fi antenna)

Target Audience Aspiring IT Support Specialists &amp; Help Desk Technicians Field/Service Desk Technicians &amp; Desktop Support Staff Junior Systems/Network Support roles and Career Changers entering IT

learn more →
CompTIA A+ (Core 1 &amp; Core 2) &ndash; V15 – <strong>Exam Version</strong> <ul> <li>V15 (new series)</li> </ul>

Certification Overview CompTIA A+ (Core 1 &amp; Core 2) &ndash; V15 equips students with the practical skills required to install, configure, secure, and troubleshoot today&rsquo;s devices and operating systems in business environments.

Topics Include:

  • Exam Objectives &ndash
  • Detailed Breakdown
  • Core 1 (220&ndash
  • 1201) &ndash
  • Domain coverage and key skills:
  • 1.0 Mobile Devices (13%)
  • Monitor/replace mobile hardware components (battery, keyboard/keys, RAM, HDD/SSD, wireless cards, camera/webcam, microphone, Wi&ndash
  • Fi antenna)

Target Audience Aspiring IT Support Specialists &amp; Help Desk Technicians Field/Service Desk Technicians &amp; Desktop Support Staff Junior Systems/Network Support roles and Career Changers entering IT

learn more →
Autodesk Certified Professional (ACP) – AutoCAD

This certification is aimed at professionals who have advanced skills in AutoCAD and have experience working on more complex projects. It is typically recommended for those with around 400 hours of real-world experience.

Key areas covered:

  • Drawing objects, editing, and organizing objects
  • Advanced annotation techniques (hatch patterns, annotations)
  • Creating and managing reusable content (blocks, symbols)
  • Managing layouts and viewports
  • Output formats and publishing files
  • Working with external references (Xrefs) and data linking
  • Using AutoCAD’s productivity tools (parametric constraints, sheet sets)
learn more →
Autodesk Certified Expert (ACE) – AutoCAD (New)

Autodesk introduced an expert-level certification to cater to professionals who are highly skilled in AutoCAD and involved in more specialized, complex tasks like 3D modeling, parametric design, and custom workflows.

Key areas covered:

  • 3D modeling and design
  • Collaboration workflows with external data sets
  • Customizing AutoCAD using scripts and macros
  • Advanced rendering techniques
  • Interoperability with other Autodesk products

These certifications help individuals and professionals stand out in the job market by proving their expertise in AutoCAD to employers. Autodesk often updates its certification paths, so it’s always a good idea to check their official site or authorized training centers for the most current information.

learn more →

Flexible Business Analysis Training Formats

Choose the training experience that fits your schedule, learning style, and professional goals. We offer flexible options for individuals and teams—whether you prefer virtual live instruction, on-demand access, or private group training.

Virtual Instructor-Led

Attend scheduled classes taught by expert instructors in real time. You can join remotely or from one of 250+ training center locations—for engaging, skill-based instruction with real-time support.

Learn More →

On Demand Training

Access pre-recorded Business Analysis courses 24/7. Learn at your own pace with flexible, self-guided modules—ideal for busy professionals or those who prefer to study independently.

Learn More →

Private Group Training

Tailored Business Analysis training for your organization—delivered either online or onsite. Designed to meet your team’s specific needs and schedule. Perfect for teams needing consistent, tailored instruction.

>Learn More →

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Client Reviews

Here’s what professionals and teams across the country are saying about their experience with Business Computer Skills

★★★★★
Rating 5.0 / 5.0

This was the class I needed. The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don’t know about the rest of the students, but was very pleased with this experience.

Amanda T.,
Yale New Haven Hospital

★★★★★
5 / 5