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Client Relations Training Courses

Get expert training that will help improve your job performance and advance your career.

What You’ll Learn

Whether you are new to Client Relations or have some experience and want to take your skills to the next level, we have the right course for you.

We offer training for individuals and groups in a variety of formats accross the country and online, so you can learn Client Relations where you want and how you want.

Client Relations

TARGETED FOR: Drafters | Mechanical Engineers | Civil Engineers

Client Relations Fundamentals

Intermediate & Advanced Skills

We have earned the trust of 15,481 customers, including these fine organizations:

United States Army Cisco United States Marine Corp HBO United States Air Force New York United States Navy Michigan Department of Homeland Security

All Available Instructor-Led Courses

No classes available at this time.

Private Client Relations Group Training for Your Team

Train employees together with private, instructor-led Client Relations training tailored to your organization's skill levels, responsibilities, and business goals.

Business Computer Skills offers private group training for organizations nationwide. Choose an established course or discuss a customized program for your team, subject to instructor and course availability.

Help customer-facing teams build trust, communicate professionally, and manage client expectations from the first interaction through ongoing account relationships.

Built Around Your Team

  • Private instruction for your employees
  • Onsite, live online, or blended delivery by agreement
  • Relevant topics based on course selection and team needs
  • Flexible scheduling subject to instructor availability

Client Relations Training Delivered the Way Your Team Works

Onsite at Your Office

Arrange for a live instructor to teach a private Client Relations class at your organization's facility, subject to instructor, course, and scheduling availability.

Private Live Online

Bring employees together in a dedicated virtual classroom with live instruction, demonstrations, questions, and course-appropriate exercises.

Blended Team Training

Discuss a coordinated program for participants at your primary office and colleagues joining remotely from other locations.

Choose the Client Relations Skills Your Employees Need

We can discuss the right course, training level, and program scope based on your team's current skills and objectives.

Popular Training Topics

  • Building rapport, credibility, and a professional client-service mindset
  • Active listening, discovery questions, and accurate expectation setting
  • Handling complaints, difficult conversations, and service recovery
  • Communicating status updates, commitments, and next steps clearly
  • Managing follow-up, relationship continuity, and escalation practices

Training Goals for Your Team

  • Communicate with clients more confidently and professionally
  • Use practical approaches for managing expectations and resolving concerns
  • Build more consistent client-service habits across the team

Who This Training Is For

  • Customer Service Representatives
  • Account Managers
  • Sales Support Teams
  • Client Success Staff
  • Reception Teams
  • Frontline Supervisors

Training That Connects to Real Business Work

Discuss the practical responsibilities, tools, and workflows your team needs to support with Client Relations training.

Practical Skills

Improve consistency in client communication and follow-up

Workflow Improvements

Handle service concerns and escalations more constructively

Team Capabilities

Strengthen relationships across sales, service, and account teams

Relevant Training for Your Organization: We can discuss role-play scenarios based on your client interactions, service standards, escalation procedures, and customer communication challenges.

Custom topics, exercises, and organization-specific materials can be discussed during planning and are subject to course and instructor approval.

Plan Your Private Client Relations Training

Tell us about your team. Share the number of employees, experience levels, preferred topics, dates, and whether you want onsite, online, or blended instruction.

We'll discuss curriculum, class length, delivery logistics, and any agreed customization before preparing a group training quote. Pricing depends on the course, group size, delivery format, and location; any applicable travel costs can be addressed in the proposal.

Common Group Training Questions

Can we train employees with different skill levels?

Yes. Tell us about your team's experience levels so we can discuss suitable courses, prerequisites, or separate sessions.

Is the instructor in the room?

For an arranged private onsite class, the instructor teaches at your facility. Live online and blended formats can also be discussed, subject to availability.


Private Group Training

Need Group Training?

If you need to train your team in Client Relations, we can help.

Business Computer Skills offers private group training solutions tailored to your organization’s needs.

Led by experienced live instructors, our group training sessions are ideal for upskilling employees quickly and affordably.

Request A Free Quote

Course Schedule

Course Title Dates Times Type Fee
Critical Thinking, Problem Solving & Decision Making 11/2/2026 – 11/3/2026 8:30am-4:30pm EST Remote Only $1,495.00
Handling Difficult Customers 11/10/2026 10:00am-3:00pm EST Remote Only $595.00
AMA2162 Developing Your Analytical Skills: How to Research and Present Information 11/16/2026 – 11/17/2026 9:00am-5:00pm EST Remote Only $2,745.00
Critical Thinking and Analytical Reasoning 12/7/2026 10:00am-4:00pm EST Remote Only $745.00
Problem Solve and Generate Solutions with Analytical Thinking 12/10/2026 10:00am-4:00pm EST Remote Only $745.00
Excellence in Service Training: Basic through Advanced 12/16/2026 – 12/17/2026 10:00am-3:00pm EST Remote Only $1,395.00
Design Thinking Essentials 1/7/2027 – 1/8/2027 8:30am-4:30pm EST Remote Only $1,590.00

Flexible Client Relations Training Formats

Choose the training experience that fits your schedule, learning style, and professional goals. We offer flexible options for individuals and teams—whether you prefer virtual live instruction, on-demand access, or private group training.

Virtual Instructor-Led

Attend scheduled classes taught by expert instructors in real time. You can join remotely or from one of 250+ training center locations—for engaging, skill-based instruction with virtual live instruction.

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On Demand Training

Access pre-recorded Client Relations on-demand courses 24/7. Learn at your own pace with flexible, self-guided modules—ideal for busy professionals or those who prefer to study independently.

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Private Group Training

Tailored Client Relations training for your organization—delivered either online or onsite. Designed to meet your team’s specific needs and schedule. Perfect for teams needing consistent, tailored instruction.

Learn More →

Over 250 Locations Nationwide

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New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Virginia
Washington
Washington DC
Wisconsin

Client Reviews

Here’s what professionals and teams across the country are saying about their experience with Business Computer Skills

★★★★★
Rating 5.0 / 5.0