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Professional Development | Expert Instruction | Hands-On Training
Build your Client Relations skills by learing with a professional instructor. Our instructor-led courses are designed to match your experience level and professional goals while developing practical Client Relations skills through hands-on learning.
Client relations is the strategic process of managing communications and building trust to ensure customer satisfaction and loyalty.
Whether you want to learn about customer success, expectation setting, conflict resolution or relationship management we have the right course for you.
Learn about topics like:
Learn Client Relations skills from a virtual live instructor as a remote student.
Courses are Hands-on and delivered by a Virtual Live Instructor.
State College Service Area
We offer Client Relations training services in the State College metro area.
Location Details and FAQ
Available Formats
Learn Client Relations with a Professional Live instructor and take your skills to the next level.
Public Training Courses - available in these formats:
Private Group Training - available in these formats:
Instructor-led training is a powerful way to develop your Client Relations skills, and gain recognition as a trusted expert in the field.
View Available Client Relations CoursesYes - All classes are taught by a live instructor, but some deliveries are virtual and some are in person.
Public Classes are taught by a Virtual Live Instructor - All of our Public Classes are taught by a virtual live instructor. How it works is a live instructor conducts the class from a remote location regardless if you attend at the local training centers or if you attend remotely.
Private Group Training classes we can arrange to have a live instructor conduct the class at your location. Virtual and Blended delivery options are also available for group training. Need Group Training?
Benefits of attending at one of the training locations:
Most classes are held during the times listed below. Please see the exact times for the course delivery on the course detail page prior to registering for a class.
Explore our other service areas in PA:
Learn with experienced professionally certified trainers that are subject matter experts.
Our courses are all designed for the students to have hands-on interaction throughout the course.
We use Official Training Materials and Labs when available to ensure you have the most up to date training.
You are busy, we get it. Our classes are regularly scheduled to give you a number of convenience training options.
We offer affordable financing options for all of our courses to make sure cost is not a barrier to your progress.
Have a team to train? We offer On-Site, Blended and Online Private Group Training services.
Client relations is the strategic process of managing communications and building trust to ensure customer satisfaction and loyalty.
| Click Class Title for Dates and Details | Days | Course Fee |
|---|---|---|
| Critical Thinking, Problem Solving & Decision Making | 2 | $1495 |
| AMA2034 Innovation and Design Thinking Certificate Program | 2 | $2995 |
| AMA2162 Developing Your Analytical Skills: How to Research and Present Information | 4 | $2745 |
| Problem Solve and Generate Solutions with Analytical Thinking | 1 | $745 |
| Excellence in Service Training: Basic through Advanced | 2 | $1395 |
| Handling Difficult Customers | 1 | $595 |
| Critical Thinking and Analytical Reasoning | 1 | $745 |
| Design Thinking Essentials | 2 | $1590 |
| Course Title | Dates | Times | Type | Fee | |
|---|---|---|---|---|---|
| Critical Thinking, Problem Solving & Decision Making | 11/2/2026 – 11/3/2026 | 8:30am-4:30pm EST | Remote Only | $1,495.00 | |
| Handling Difficult Customers | 11/10/2026 | 10:00am-3:00pm EST | Remote Only | $595.00 | |
| AMA2162 Developing Your Analytical Skills: How to Research and Present Information | 11/16/2026 – 11/17/2026 | 9:00am-5:00pm EST | Remote Only | $2,745.00 | |
| Critical Thinking and Analytical Reasoning | 12/7/2026 | 10:00am-4:00pm EST | Remote Only | $745.00 | |
| Problem Solve and Generate Solutions with Analytical Thinking | 12/10/2026 | 10:00am-4:00pm EST | Remote Only | $745.00 | |
| Excellence in Service Training: Basic through Advanced | 12/16/2026 – 12/17/2026 | 10:00am-3:00pm EST | Remote Only | $1,395.00 | |
| Design Thinking Essentials | 1/7/2027 – 1/8/2027 | 8:30am-4:30pm EST | Remote Only | $1,590.00 |
Train employees together with private, instructor-led Client Relations training tailored to your organization's skill levels, responsibilities, and business goals.
Business Computer Skills offers private group training for organizations in the State College area. Choose an established course or discuss a customized program for your team, subject to instructor and course availability.
Help customer-facing teams build trust, communicate professionally, and manage client expectations from the first interaction through ongoing account relationships.
Arrange for a live instructor to teach a private Client Relations class at your organization's facility in the State College area, subject to instructor, course, and scheduling availability.
Bring employees together in a dedicated virtual classroom with live instruction, demonstrations, questions, and course-appropriate exercises.
Discuss a coordinated program for participants at your primary office and colleagues joining remotely from other locations.
We can discuss the right course, training level, and program scope based on your team's current skills and objectives.
Discuss the practical responsibilities, tools, and workflows your team needs to support with Client Relations training.
Improve consistency in client communication and follow-up
Handle service concerns and escalations more constructively
Strengthen relationships across sales, service, and account teams
Relevant Training for Your Organization: We can discuss role-play scenarios based on your client interactions, service standards, escalation procedures, and customer communication challenges.
Custom topics, exercises, and organization-specific materials can be discussed during planning and are subject to course and instructor approval.
Tell us about your team. Share the number of employees, experience levels, preferred topics, dates, and whether you want onsite, online, or blended instruction.
We'll discuss curriculum, class length, delivery logistics, and any agreed customization before preparing a group training quote. Pricing depends on the course, group size, delivery format, and location; any applicable travel costs can be addressed in the proposal.
Yes. Tell us about your team's experience levels so we can discuss suitable courses, prerequisites, or separate sessions.
For an arranged private onsite class, the instructor teaches at your facility. Live online and blended formats can also be discussed, subject to availability.
If you need to train your team in Client Relations, we can help.
Business Computer Skills offers private group training solutions tailored to your organization’s needs.
Led by experienced live instructors, our group training sessions are ideal for upskilling employees quickly and affordably.
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