MS-721: Collaboration Communications Systems Engineer

Course Description:

Overview

• Plan and deploy Microsoft Teams Phone with PSTN via Calling Plans, Operator Connect, Mobile, and Direct Routing
• Configure Teams meetings, auto attendants, call queues, and certified devices
• Deploy and manage Teams Rooms and Surface Hub solutions
• Design network performance optimizations (QoS) for media quality
• Manage and monitor with Teams admin center, PowerShell, Pro Portal, and Call Quality Dashboard
• Implement emergency calling, compliance recording, and voice bots
• Troubleshoot calling, meetings, and device issues across Teams ecosystems

Audience Profile

• IT professionals, network and telephony engineers, and system administrators
• Those responsible for enterprise-scale Teams Phone, meetings, and device deployments

Prerequisites

• Fundamentals of networking, telecommunications, and audio/visual technologies
• Basic understanding of identity and access management
• Experience with Microsoft 365 and Teams administration

Module 1: Introduction to Teams meetings and calling

• Overview of Teams meetings and events
• Overview of Teams Phone
• Overview of auto attendants and call queues
• Overview of Teams devices

Module 2: Plan for Teams Phone

• Plan to deploy Teams Phone
• Plan for Teams Phone PSTN connectivity
• Determine license requirements
• Plan for Teams Phone devices
• Plan and design Teams Phone features
• Plan for voicemail

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

• Determine license requirements for Teams Rooms and shared devices
• Understand differences between Teams Rooms on Android and Windows
• Understand Teams Rooms on Surface Hub 2S
• Plan Teams Room accessories, components, and peripherals
• Understand Teams Rooms management options

Module 4: Plan and optimize network performance for Teams media

• Understand Teams network requirements
• Design network for media optimization
• Design and implement Quality of Service (QoS)

Module 5: Configure and deploy Teams Phone

• Configure emergency calling for Teams Calling Plans
• Manage and configure Microsoft PSTN numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone policies
• Create and manage Teams policies
• Configure Audio Conferencing

Module 6: Configure and deploy Teams Phone with Direct Routing

• Design Direct Routing call flows
• Implement SIP trunking with Direct Routing
• Configure emergency calling for Direct Routing
• Extend Direct Routing infrastructure
• Deploy and maintain a survivable branch appliance

Module 7: Extend Teams Phone with additional services

• Understand Teams integration with additional services
• Configure compliance recording in Teams
• Integrate a certified contact center in Teams
• Design and deploy voice bots in Teams

Module 8: Manage meetings and events experiences

• Explore Teams meetings and events
• Configure meeting settings and policies
• Create and manage meeting templates
• Configure live events and policies
• Examine live events across Microsoft 365

Module 9: Guided project – Teams policy implementation

• Prepare and assign Teams policies to meet business requirements

Module 10: Configure and manage voice users

• Enable users for Teams Phone and Direct Routing
• Enable additional calling features and Teams Phone Mobile

Module 11: Configure auto attendants and call queues

• Design and configure call flows for auto attendants and call queues
• Deploy channel-based call queues and resource accounts
• Configure voicemail groups and custom hold music
• Interpret call queue conference modes and routing methods
• Configure holidays for auto attendants and call queues

Module 12: Configure, deploy, and manage Teams devices

• Manage Teams Phones and Room Systems
• Use Teams Rooms Pro Portal and Surface Hub 2S management
• Configure SIP gateway and Teams displays
• Remote provisioning and sign-in for Teams devices
• Update and tag Teams devices remotely

Module 13: Guided project – meeting room experiences

• Prepare optimized meeting room configurations

Module 14: Monitor and troubleshoot Teams collaboration systems

• Diagnose phone number assignment and client issues
• Troubleshoot call failures and quality with Call Quality Dashboard
• Diagnose Direct Routing and device issues
• Troubleshoot Teams meetings and Rooms devices

We offer live-instructor group training classes for your team.

Upskill your team from the comfort of your office or online.

Benefits of Group Training Include:

• Experienced Professional Instructor Trains Your Team
• Content Focused On Your Team's Needs
• Convenient Scheduling and Class Setup
• Significant Per/Student Cost Savings
• Online, On-Site and Blended Options Available

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