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MS-721: Collaboration Communications Systems Engineer

$2395 | 1-Day Course

Master enterprise-grade Teams Phone and device deployments to power seamless collaboration.

Course Overview

The MS-721: Collaboration Communications Systems Engineer course teaches participants how to design, deploy, and manage Microsoft Teams Phone, meetings, and certified devices in enterprise environments.

The class will cover the following topics:
  • Planning and deploying Teams Phone with PSTN via Calling Plans, Operator Connect, Mobile, and Direct Routing
  • Configuring and optimizing Teams meetings, auto attendants, and call queues
  • Deploying and managing Teams Rooms and Surface Hub devices
  • Designing network performance for media quality and QoS
  • Managing and monitoring with Teams admin center, PowerShell, Pro Portal, and Call Quality Dashboard
  • Implementing emergency calling, compliance recording, and voice bots
  • Troubleshooting calling, meetings, and device issues across Teams ecosystems

This class is ideal for IT professionals, network and telephony engineers, and system administrators responsible for enterprise collaboration and communications solutions.

Microsoft365 Training

TARGETED FOR: Telephony Engineers | Network Engineers | System Administrators

Learn from Professional Instructors and move forward in your field with industry-aligned Microsoft365 training.

+ Full Course Details

Overview

  • Plan and deploy Microsoft Teams Phone with PSTN via Calling Plans, Operator Connect, Mobile, and Direct Routing
  • Configure Teams meetings, auto attendants, call queues, and certified devices
  • Deploy and manage Teams Rooms and Surface Hub solutions
  • Design network performance optimizations (QoS) for media quality
  • Manage and monitor with Teams admin center, PowerShell, Pro Portal, and Call Quality Dashboard
  • Implement emergency calling, compliance recording, and voice bots
  • Troubleshoot calling, meetings, and device issues across Teams ecosystems

Audience Profile

  • IT professionals, network and telephony engineers, and system administrators
  • Those responsible for enterprise-scale Teams Phone, meetings, and device deployments

Prerequisites

  • Fundamentals of networking, telecommunications, and audio/visual technologies
  • Basic understanding of identity and access management
  • Experience with Microsoft 365 and Teams administration
+ Course Delivery Format
Virtual Instructor-Led

All of our Public Classes are taught by a virtual live instructor. How it works is a live instructor conducts the class from a remote location regardless if you attend at one of the local training centers or if you attend remotely.

For of Private Group Training classes we can arrange to have the instructor conduct the class live at your location. Need Group Training?

+ What's Included

  • Professional Instructor Delivery - You will learn with our expert trainers with over 15 years of experience.
  • Free Course Materials - You will receive free reference materials for your class.
  • Small Class Sizes - Our classes are limited to 12 students, so you have plently of opportunity to ask questions and get feedback from the instructor.
  • Free Repeat - If you need a refresher your are able to retake the class free of charge within one year of your original class date.
  • Hands-On Training - Our classes are designed for you work hands on during the session so can stay engaged and really learn the material.
  • Certificate of Completion - Each student will receive a certificate of completion after completing the course.

+ Course Outline

Module 1: Introduction to Teams meetings and calling

  • Overview of Teams meetings and events
  • Overview of Teams Phone
  • Overview of auto attendants and call queues
  • Overview of Teams devices

Module 2: Plan for Teams Phone

  • Plan to deploy Teams Phone
  • Plan for Teams Phone PSTN connectivity
  • Determine license requirements
  • Plan for Teams Phone devices
  • Plan and design Teams Phone features
  • Plan for voicemail

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

  • Determine license requirements for Teams Rooms and shared devices
  • Understand differences between Teams Rooms on Android and Windows
  • Understand Teams Rooms on Surface Hub 2S
  • Plan Teams Room accessories, components, and peripherals
  • Understand Teams Rooms management options

Module 4: Plan and optimize network performance for Teams media

  • Understand Teams network requirements
  • Design network for media optimization
  • Design and implement Quality of Service (QoS)

Module 5: Configure and deploy Teams Phone

  • Configure emergency calling for Teams Calling Plans
  • Manage and configure Microsoft PSTN numbers
  • Configure Operator Connect and Teams Phone Mobile
  • Configure Teams Phone policies
  • Create and manage Teams policies
  • Configure Audio Conferencing

Module 6: Configure and deploy Teams Phone with Direct Routing

  • Design Direct Routing call flows
  • Implement SIP trunking with Direct Routing
  • Configure emergency calling for Direct Routing
  • Extend Direct Routing infrastructure
  • Deploy and maintain a survivable branch appliance

Module 7: Extend Teams Phone with additional services

  • Understand Teams integration with additional services
  • Configure compliance recording in Teams
  • Integrate a certified contact center in Teams
  • Design and deploy voice bots in Teams

Module 8: Manage meetings and events experiences

  • Explore Teams meetings and events
  • Configure meeting settings and policies
  • Create and manage meeting templates
  • Configure live events and policies
  • Examine live events across Microsoft 365

Module 9: Guided project – Teams policy implementation

  • Prepare and assign Teams policies to meet business requirements

Module 10: Configure and manage voice users

  • Enable users for Teams Phone and Direct Routing
  • Enable additional calling features and Teams Phone Mobile

Module 11: Configure auto attendants and call queues

  • Design and configure call flows for auto attendants and call queues
  • Deploy channel-based call queues and resource accounts
  • Configure voicemail groups and custom hold music
  • Interpret call queue conference modes and routing methods
  • Configure holidays for auto attendants and call queues

Module 12: Configure, deploy, and manage Teams devices

  • Manage Teams Phones and Room Systems
  • Use Teams Rooms Pro Portal and Surface Hub 2S management
  • Configure SIP gateway and Teams displays
  • Remote provisioning and sign-in for Teams devices
  • Update and tag Teams devices remotely

Module 13: Guided project – meeting room experiences

  • Prepare optimized meeting room configurations

Module 14: Monitor and troubleshoot Teams collaboration systems

  • Diagnose phone number assignment and client issues
  • Troubleshoot call failures and quality with Call Quality Dashboard
  • Diagnose Direct Routing and device issues
  • Troubleshoot Teams meetings and Rooms devices
+ Prerequisites

Please check the course description to find prerequisite information.

+ Related Courses

Related Microsoft365 Instructor-Led Courses

Click Class Title for Dates and Details Days Course Fee
MD-102: Microsoft 365 Endpoint Administrator5$2795
MS-102: Microsoft 365 Administrator Essentials1$2795
MS-700: Managing Microsoft Teams for Administrators4$2395
MS-900: Microsoft 365 Fundamentals1$595

As part of our commitment to supporting learners at every stage, we’re working to develop a library of free Microsoft365 tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.

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Course Benefits

Certified Instructor Delivery

Learn with experienced professionally certified trainers that are subject matter experts.

Free Repeat

You have the option to retake this class one time within a year of your original class date.

Hands-On Training

Our courses are all designed for the students to have hands-on interaction throughout the course.

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MS-721: Collaboration Communications Systems Engineer

SAVE 10% FOR A LIMITED TIME

$2395 / 1 Day Course



  • Professional Instructors
  • Official Course Materials
  • Small Class Sizes
  • Free Repeat

Course Schedule

Course Title Dates Times Location Fee
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Related Microsoft365 Instructor-Led Courses

Click Class Title for Dates and Details Days Course Fee
MD-102: Microsoft 365 Endpoint Administrator5$2795
MS-102: Microsoft 365 Administrator Essentials1$2795
MS-700: Managing Microsoft Teams for Administrators4$2395
MS-900: Microsoft 365 Fundamentals1$595

As part of our commitment to supporting learners at every stage, we’re working to develop a library of free Microsoft365 tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.

Available Microsoft365 On-Demand Courses

Course Title (Click For Details) Course Fee
No courses available
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This certification equips students with the skills required to install, configure, secure, and troubleshoot today’s devices and operating systems in business environments.

Topics Include:

  • PC hardware installation & configuration
  • Wired/Wireless networking fundamentals & SOHO setup
  • Operating systems – Windows, macOS, Linux & mobile OS basics
  • Security best practices for endpoints & small networks
  • Virtualization & cloud computing concepts
  • Mobile devices, peripherals & printing
  • Troubleshooting methodology for hardware, OS, and networks
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This certification is ideal for individuals starting an IT career path or transitioning from another field into technical support and help desk roles.

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This certification is aimed at professionals who have advanced skills in AutoCAD and have experience working on more complex projects. It is typically recommended for those with around 400 hours of real-world experience.

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Autodesk introduced an expert-level certification to cater to professionals who are highly skilled in AutoCAD and involved in more specialized, complex tasks like 3D modeling, parametric design, and custom workflows.

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These certifications help individuals and professionals stand out in the job market by proving their expertise in AutoCAD to employers. Autodesk often updates its certification paths, so it’s always a good idea to check their official site or authorized training centers for the most current information.

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