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MOC On-Demand: 10997-Office 365 Administration and Troubleshooting

$995 | 90-month Training License

Course Overview

  The Office 365 Administration and Troubleshooting - 10997 course is a 3-day course that is designed for students who want learn the skills needed to Administering and troubleshooting Office 365 tenant and key services of Office 365, like Exchange Online, SharePoint Online and Skype for Business.

Topics covered in the course include:

  • Describe Office 365 services.
  • Administering Office 365 by using graphical user interface (GUI) and Windows PowerShell.
  • Administering and troubleshooting directory synchronization and directory objects.
  • Administering and troubleshooting Skype for Business.
  • Administering and troubleshooting SharePoint Online.
  • Administering and troubleshooting Office 365 ProPlus.
  • Administering and troubleshooting compliance and security in Office 365.

Target Student:This course is designed for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields, typically in the areas of system administration, network administration, and messaging.

Students should possess the following experience before attending the course:

  • Minimum 2 years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • Minimum 1 year of experience working with Active Directory Domain Services (AD DS).
  • Minimum 1 year of experience working with name resolution, including DNS.
  • Experience with certificates, including public key infrastructure (PKI) certificates.
  • Experience with Windows PowerShell.
  • Experience with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is helpful but not required.

Office365 Training

TARGETED FOR: Designed For IT Professionals And System Administrator | System Administrator | SharePoint Site Owner

Learn from Professional Instructors and move forward in your field with industry-aligned Office365 training.

+ Course Delivery Format
On-Demand

All of our On-Demand Classes were developed by professional instructors to provide you with a comprehensive learning experience.

How it works is once you register for an On-Demand course we will activate your course and send you instructions on how to access your training. You will have full access to your course during your license period and be able to review the material as much as you want during that time.

We offer On-Demand topics from different vendors in addition to our own courses, so the activation process is slightly different based on who offers the course. All instructions will be emailed upon class activation.

+ What's Included

  • Professional Level Training - Courses are developed by expert trainers with over 15 years of experience, so you will get a great course at a low price.
  • 24/7 Access - You can learn when it is convenient for you.
  • Affordable Pricing - Our classes are much cheaper than our live-instructor classes, so you can get the same excellent training at a lower price.
  • Free Repeat - You can repeat the On-Demand classes as many times as you like during the license period.
  • Hands-On Learning - Our classes are designed for you work hands on during the session so can stay engaged and really learn the material.
  • Certificate of Completion - Each student will receive a certificate of completion after completing the course.

+ Course Outline
Section 1: Office 365 services overview
This section discusses Office 365 services, licensing, tenant, and clients.

Topics :
Overview of Office 365 services
Office 365 licensing overview
Office 365 tenant configuration
Office 365 clients

Lab :
Office 365 services overview
Setting up Office 365 lab environment
Office 365 Domain Name System (DNS) management
Office 365 service configuration

Section 2: Office 365 administration, tools, and techniques
This section discusses the tools used for Office 365 administration.

Topics :
Manage Office 365 with administrative portals
Manage Office 365 with Windows PowerShell
Manage administrative access in Office 365
Troubleshooting administration in Office 365

Lab :
Administer Office 365
Using administrative portals
Administer Office 365 with Windows PowerShell
Configure delegated administrators
Troubleshooting administrative access in Office 365

Section 3: Administer and troubleshooting directory synchronization and directory objects
This section discusses how to administer and troubleshoot directory synchronization with Azure AD Connect, and how to administer user and group objects in Office 365.

Topics :
Directory synchronization and federation overview
Azure AD Connect management
Manage users and groups objects in Office 365
Troubleshooting objects and directory synchronization in Office 365

Lab :
Administer directory synchronization, users, and groups in Office 365
Configure Azure AD Connect
Manage Office 365 users and groups by using the Office 365 admin center
Manage Office 365 password policies
Troubleshooting users and directory synchronization

Section 4: Administer and troubleshooting Microsoft Exchange Online
This section discusses how to administer and troubleshoot Exchange Online service in Office 365.

Topics :
Overview of Exchange Online management
Administer Exchange Online recipients
Administer client access policies in Exchange Online
Troubleshoot Exchange Online

Lab :
Administer and troubleshoot Exchange Online
Configure and Administer Exchange Online recipients
Configure delegated administration
Configure client access policies
Troubleshoot Exchange Online

Section 5: Administer and troubleshooting Skype for Business
This section discusses how to administer and troubleshoot Skype for Business service in Office 365.

Topics :
Skype for Business management overview
Administer users and connectivity in Skype for Business
Troubleshoot Skype for Business

Lab :
Administer Skype for Business Online
Configure Skype for Business Online organization settings
Configure Skype for Business Online user settings
Troubleshoot Skype for Business Online

Section 6: Administer and troubleshooting SharePoint Online
This section discusses how to administer and troubleshoot SharePoint Online service in Office 365.

Topics :
SharePoint Online management overview
Administer SharePoint Online site collections
Administer external users in SharePoint Online
Configure OneDrive for Business
Troubleshoot SharePoint Online

Lab :
Configure and Administer SharePoint Online
Configure SharePoint Online settings
Creating and Configure a SharePoint site collection
Configure and verifying external user sharing
Configure OneDrive for Business
Troubleshooting SharePoint Online

Section 7: Planning and deploying Office 365 ProPlus
This section discusses how to plan and implement the deployment of Office 365 ProPlus.

Topics :
Overview of Office 365 ProPlus
Manage user-driven Office 365 ProPlus deployments
Troubleshoot Office 365 ProPlus deployments

Lab :
Manage Office 365 ProPlus installations
Prepare Office 365 ProPlus installations
Manage user-driven Office 365 ProPlus installations
Manage centralized Office 365 ProPlus installations
Troubleshoot Office 365 ProPlus deployments

Section 8: Administer and troubleshooting compliance and security in Office 365
This section discusses how to administer and troubleshoot compliance and security features in Office 365.

Topics :
Overview of compliance features in Office 365
Administer Azure Rights Management in Office 365
Administer compliance features in Office 365
Configure and Administer email security in Office 365
Troubleshoot Office 365 compliance and protection

Lab :
Configure and troubleshooting compliance and security
Configure Rights Management in Office 365
Configure compliance features
Configure email protection
Troubleshooting security and compliance
+ Prerequisites

Please check the course description to find prerequisite information.

+ Related Courses

Related Office365 Instructor-Led Courses

Click Class Title for Dates and Details Days Course Fee
Office 365 Introduction1$299
Office 365 Power User1$395

As part of our commitment to supporting learners at every stage, we’re working to develop a library of free Office365 tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.

Available Office365 On-Demand Courses

Course Title (Click For Details) Course Fee
No courses available

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Course Benefits

Professional Instruction

Our On-Demand classes are developed by professional instructors and provide you with a quality learning experience.

Hands-On Training

Our courses are all designed for the students to have hands-on interaction throughout the course.

Cost Savings

On-Demand classes are significantly less expensive than our live-instructor options.

Available 24/7

You are busy, we get it. Our On-Demand classes are available 24/7 so you can learn when it is convenient for you.

Financing Available

We offer affordable financing options for all of our courses to make sure cost is not a barrier to your progress.

Group Discount Options

Have a team to train? We offer discounted pricing for our On-Demand courses. Contact us for a quote.

Get Started Today!

Course Registration

Benefits of On-Demand Training Include:

  • Expert Instruction
  • Hands-On Skill Development
  • Free Lesson Repeats
  • Train Anywhere, Anytime
  • Boost Your Career Prospects
  • Financing Available

MOC On-Demand: 10997-Office 365 Administration and Troubleshooting

SAVE 10% FOR A LIMITED TIME

$995 / 90-month License




  • 24/7 Access
  • Hands-On Practice Exercises
  • Free Repeats
  • Professional Instruction

Client Reviews

Here’s what professionals and teams across the country are saying about their experience with Business Computer Skills

★★★★★
Rating 5.0 / 5.0

This was the class I needed. The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don’t know about the rest of the students, but was very pleased with this experience.

Amanda T.,
Yale New Haven Hospital

★★★★★
5 / 5

Related Office365 Instructor-Led Courses

Click Class Title for Dates and Details Days Course Fee
Office 365 Introduction1$299
Office 365 Power User1$395

As part of our commitment to supporting learners at every stage, we’re working to develop a library of free Office365 tutorials designed to help you tackle common tasks and workflows. We understand that not every situation calls for a full course, so these resources offer quick, practical guidance to help you get the job done efficiently.

Available Office365 On-Demand Courses

Course Title (Click For Details) Course Fee
No courses available
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