Cancellation Policy (On-Demand Training and Self-Paced Training Classes)
On-Demand and Self Paced classes cannot be cancelled or refunded.
Cancellation Policy (Instructor-Led Training and Live Online Training)
Because we are shipping courseware for your class in addition to scheduling rooms, assigning instructors, and provisioning computer resources, we appreciate advanced notice whenever you have to make a change to your registration.
Advanced Notice Cancellations/Reschedules
Cancellations or reschedules received more than 15 business days before the class will be processed promptly. Any payments received are eligible for full refund upon cancellation.
Cancellations received 14 or fewer business days before the class will not be refunded and students will be liable for all course-related fees. However, students are eligible to attend the same class at a later date at no additional charge using our Make-Up Scheduling policy (see below).
Students who do not attend class and do not provide any advanced notice will be charged in full for all course-related class fees. Paid in-full no shows are eligible to attend the same class at a later date at no additional charge using our Make-Up Scheduling policy (see Make-Up Scheduling Policy below).MAKE-UP SCHEDULING POLICY
Students are permitted one (1) no additional charge Make-Up opportunity to attend the class that was paid for, but not attended. Make-up classes are available as Remote Classroom Instruction (RCI) which you will need to attend from your home or office. Review details for RCI from your home or office.
Make-Up classes should be requested more than 10 days before the new class date. We reserve the right to limit make-up registrations based on class capacity.
You may change your scheduled Make-Up class date provided you do so more than 15 business days before the class starts.
Cancellations within 15 business days of the class start date and No Shows will result in the forfeit of the no additional charge make-up opportunity. Students who forfeit their no charge make-up but wish to reschedule can do so with the payment of an additional fee. Please call the toll free number for details.
Cancellation/Reschedule Policy (On-Site Training)
We realize there may be times when you need to reschedule or cancel your class. Because we are shipping course materials in addition to assigning instructors and arranging instructor travel, it is important that you alert us as early as possible to avoid any penalties.
CANCELLATIONS / RESCHEDULES (by the client)
15 or More Calendar Days before the Class
Class cancellation or reschedule requests received 15 calendar days or more before the class start date will be processed promptly.
- Cancellation requests made in this timeframe are eligible for cancellation without any penalty.
- Reschedule requests made in this timeframe will be accommodated if availability exists and will be processed at no additional charge.
14 or Less Calendar Days before the Class
- Class cancellation requests made 14 calendar days or less before the class start date will be charged $600.
- Class reschedule requests made 14 calendar days or less before the class start date will be charged $600.
- To Cancel or reschedule please call 877-442-3915, or contact the representative that booked your class.
- All materials shipped for the class must be returned at the client's expense.