Available 24/7
Professional Instruction
Free Training Materials
The ITIL4 Foundation course is a 3-day course that is designed to provide IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. The course also prepares students for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions, On-Demand, and Blended Live sessions will receive a voucher to schedule their exam via webcam proctor at their convenience.
Topics covered in the course include:
The course will help students to understand:
Target Student:This course is designed for the following students:
Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
Prerequisites: Students should possess the following experience before attending the course:
Familiarity with IT terminology and IT-related work experience are recommended.
Course Outline
Familiarity with IT terminology and IT-related work experience are recommended.
On-Demand Training Course
This was the class I needed.
The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don't know about the rest of the students, but was very pleased with this experience.
I finally understand how to use Excel.
-Amanda T (Yale New Haven Hospital).
Great class!
We were able to cover a lot of information in one day without getting overwhelmed.
-Maria R (Microsoft).
Free Repeats
Learn At Your Pace
No Travel
Professional Instruction
Affordable Pricing
Group Discounts