Cancellation Policy

CANCELLATIONS/RESCHEDULES (by student)
Because we are shipping courseware for your class in addition to scheduling rooms, assigning instructors, and provisioning computer resources, we appreciate advanced notice whenever you have to make a change to your registration.

• Advanced Notice Cancellations/Reschedules
Cancellations or reschedules received more than 10 working days before the class will be processed promptly. Any payments received are eligible for full refund upon cancellation.

• Last-Minute Cancellations
Cancellations received 10 or fewer working days before the class will not be refunded and students will be liable for all course-related fees. However, students are eligible to attend the same class at a later date at no additional charge using our Make-Up Scheduling policy (see below).

• No Shows
Students who do not attend class and do not provide any advanced notice will be charged in full for all course-related class fees. Paid in-full no shows are eligible to attend the same class at a later date at no additional charge using our Make-Up Scheduling policy (see Make-Up Scheduling Policy below).

MAKE-UP SCHEDULING POLICY

Students are permitted one (1) no additional charge Make-Up opportunity to attend the class that was paid for, but not attended. Make-up classes are available as Remote Classroom Instruction (RCI) which you will need to attend from your home or office. Review details for RCI from your home or office.

Make-Up classes should be requested more than 10 days before the new class date. We reserve the right to limit make-up registrations based on class capacity.

You may change your scheduled Make-Up class date provided you do so more than 10 working days before the class starts.

Cancellations within 10 working days of the class start date and No Shows will result in the forfeit of the no additional charge make-up opportunity. Students who forfeit their no charge make-up but wish to reschedule can do so with the payment of an additional fee. Please call the toll free number for details.