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Office 365 Administration and Troubleshooting Course

Office 365 Administration and Troubleshooting Training Course


Course Description:  The Office 365 Administration and Troubleshooting - 10997 course is a 3-day course that is designed for students who want learn the skills needed to Administering and troubleshooting Office 365 tenant and key services of Office 365, like Exchange Online, SharePoint Online and Skype for Business.

Topics covered in the course include:

  • Describe Office 365 services.
  • Administering Office 365 by using graphical user interface (GUI) and Windows PowerShell.
  • Administering and troubleshooting directory synchronization and directory objects.
  • Administering and troubleshooting Skype for Business.
  • Administering and troubleshooting SharePoint Online.
  • Administering and troubleshooting Office 365 ProPlus.
  • Administering and troubleshooting compliance and security in Office 365.

Target Student:This course is designed for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields, typically in the areas of system administration, network administration, and messaging.

Students should possess the following experience before attending the course:

  • Minimum 2 years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • Minimum 1 year of experience working with Active Directory Domain Services (AD DS).
  • Minimum 1 year of experience working with name resolution, including DNS.
  • Experience with certificates, including public key infrastructure (PKI) certificates.
  • Experience with Windows PowerShell.
  • Experience with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is helpful but not required.

Training Dates
(Click on the course name below to view course details and full list of class dates)

Office 365 Administration and Troubleshooting
Locations: Available Nationwide and Online
Class Date(s): 10/28/2019 - 10/30/2019
Course Fee : $1595


Office 365 Administration and Troubleshooting
Locations: Available Nationwide and Online
Class Date(s): 11/18/2019 - 11/20/2019
Course Fee : $1595


Course Syllabus

Section 1: Office 365 services overview
This section discusses Office 365 services, licensing, tenant, and clients.

Topics :
Overview of Office 365 services
Office 365 licensing overview
Office 365 tenant configuration
Office 365 clients

Lab :
Office 365 services overview
Setting up Office 365 lab environment
Office 365 Domain Name System (DNS) management
Office 365 service configuration

Section 2: Office 365 administration, tools, and techniques
This section discusses the tools used for Office 365 administration.

Topics :
Manage Office 365 with administrative portals
Manage Office 365 with Windows PowerShell
Manage administrative access in Office 365
Troubleshooting administration in Office 365

Lab :
Administer Office 365
Using administrative portals
Administer Office 365 with Windows PowerShell
Configure delegated administrators
Troubleshooting administrative access in Office 365

Section 3: Administer and troubleshooting directory synchronization and directory objects
This section discusses how to administer and troubleshoot directory synchronization with Azure AD Connect, and how to administer user and group objects in Office 365.

Topics :
Directory synchronization and federation overview
Azure AD Connect management
Manage users and groups objects in Office 365
Troubleshooting objects and directory synchronization in Office 365

Lab :
Administer directory synchronization, users, and groups in Office 365
Configure Azure AD Connect
Manage Office 365 users and groups by using the Office 365 admin center
Manage Office 365 password policies
Troubleshooting users and directory synchronization

Section 4: Administer and troubleshooting Microsoft Exchange Online
This section discusses how to administer and troubleshoot Exchange Online service in Office 365.

Topics :
Overview of Exchange Online management
Administer Exchange Online recipients
Administer client access policies in Exchange Online
Troubleshoot Exchange Online

Lab :
Administer and troubleshoot Exchange Online
Configure and Administer Exchange Online recipients
Configure delegated administration
Configure client access policies
Troubleshoot Exchange Online

Section 5: Administer and troubleshooting Skype for Business
This section discusses how to administer and troubleshoot Skype for Business service in Office 365.

Topics :
Skype for Business management overview
Administer users and connectivity in Skype for Business
Troubleshoot Skype for Business

Lab :
Administer Skype for Business Online
Configure Skype for Business Online organization settings
Configure Skype for Business Online user settings
Troubleshoot Skype for Business Online

Section 6: Administer and troubleshooting SharePoint Online
This section discusses how to administer and troubleshoot SharePoint Online service in Office 365.

Topics :
SharePoint Online management overview
Administer SharePoint Online site collections
Administer external users in SharePoint Online
Configure OneDrive for Business
Troubleshoot SharePoint Online

Lab :
Configure and Administer SharePoint Online
Configure SharePoint Online settings
Creating and Configure a SharePoint site collection
Configure and verifying external user sharing
Configure OneDrive for Business
Troubleshooting SharePoint Online

Section 7: Planning and deploying Office 365 ProPlus
This section discusses how to plan and implement the deployment of Office 365 ProPlus.

Topics :
Overview of Office 365 ProPlus
Manage user-driven Office 365 ProPlus deployments
Troubleshoot Office 365 ProPlus deployments

Lab :
Manage Office 365 ProPlus installations
Prepare Office 365 ProPlus installations
Manage user-driven Office 365 ProPlus installations
Manage centralized Office 365 ProPlus installations
Troubleshoot Office 365 ProPlus deployments

Section 8: Administer and troubleshooting compliance and security in Office 365
This section discusses how to administer and troubleshoot compliance and security features in Office 365.

Topics :
Overview of compliance features in Office 365
Administer Azure Rights Management in Office 365
Administer compliance features in Office 365
Configure and Administer email security in Office 365
Troubleshoot Office 365 compliance and protection

Lab :
Configure and troubleshooting compliance and security
Configure Rights Management in Office 365
Configure compliance features
Configure email protection
Troubleshooting security and compliance

Available Locations

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Online Self-Paced Training Value Package Only $149

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