Virtual Live Instructor
Free Training Materials
Convenient Scheduling
Course Details
Course Description:
This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL 4 best practice service value system featured in the latest guidelines.
As part of this course, all candidates will receive an exam voucher for the ITIL Specialist: Drive Stakeholder Value exam through Peoplecert. As of February 1, 2022, all exams will be administered in an online proctored format only.? Exams can be scheduled at www.peoplecert.org.?
ITIL? is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo? is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Topics covered in the course include:
- Understand how customer journeys are designed
- Know how to target markets and stakeholders
- Know how to foster stakeholder relationships
- Know how to shape demand and define service offerings
- Know how to align expectations and agree details of services
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realize and validate service value
Target Student:This course is designed for the following students:
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
Prerequisites: Students should possess the following experience before attending the course:
Candidates must hold the ITIL 4 Foundation certificate.
Candidates must hold the ITIL 4 Foundation certificate.
Testimonials
This was the class I needed.
The instructor Jeff took his time and made sure we understood each topic before moving to the next. He answered all of our questions, and I don't know about the rest of the students, but was very pleased with this experience.
I finally understand how to use Excel.
-Amanda T (Yale New Haven Hospital).
Great class!
We were able to cover a lot of information in one day without getting overwhelmed.
-Maria R (Microsoft).
Public Class Schedule
Instructor led training is a cost effective and convenient learning platform for busy professionals. Most courses are available at over 300 locations nationwide and Online.
The classes are taught via the RCI method by professionally certified instructors, and are usually limited to 12 or less students. Each student receives a training manual and practice problems, along with a free course retake. Click here to learn more about Instructor Led Training
Below is a list of upcoming Itil Instructor Led Class Dates:
We offer private ITIL group training services for organizations looking to upskill their team members with a live-instructor.
Training options include:
Learn more about how ITIL Private Group Training from Business Computer Skills can help your team.
